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2013 Chic Week Promotion for Beauty Insiders: FAQs

What is Chic Week?
Chic Week is a special promotion offering 15% off all merchandise purchases for Beauty Insiders from April 12th – April 21st. To kickoff Chic Week, Very Important Beauty Insiders (V.I.B.s) can attend a special Preview Party at their local store on April 11th. VIBs can redeem the promotion from April 11th – April 22nd.

 

V.I.Bs will receive an email on 4/9 inviting them to the preview. If you are a V.I.B. and have not received the email please log into the V.I.B. only section on BeautyTalk, on or after 4/9/2013.

Click here for your VIB invite> http://seph.me/10Qywgb

 

If you are a Beauty Insider and you have not received the email please log into the BI section on BeautyTalk on or after 4/12/2013.

(please check back here on 4/12 for the link)

 

What will be offered at the Preview Party?
V.I.Bs will receive the below benefits on 4/11:
• The first to shop: an extra day to save 15% before everyone else, online and in stores
• VIBs may bring a friend to get the discount too
• A SEPHORA Tote to take home PLUS a Sample Bag of 8 samples! (Available in stores ONLY)
• Spring makeup lessons at The Beauty Studio
• Face Time with our Experts and Brands

 

What time does the VIB Preview Party begin?
The Preview Party is happening all day on April 11th during your local store’s regular business hours. Check out our store locator for hours and locations: https://bit.ly/sephorastores

 

What does the VIB Preview Party tote look like?
The tote is about a 12”x10.5”x4.x striped laminated canvas bag. It is only available for V.I.B. clients with a purchase at the April 11th event while supplies last and can only be redeemed once per client.

 

Is the discount available at Sephora inside jcpenney stores?
The 15% off discount can be redeemed but all preview party perks may not be available at Sephora inside jcpenney stores.

 

Is the discount available with Canadian orders?
The 15% off discount is available in US and Canada stores but it not available with Canadian checkout online. We do reserve offers for our Canadian clients, so make sure to check our Canadian offers page for exclusives.> http://seph.me/10DzNG5


Can I redeem the 15% off offer more than once?
Absolutely! The offer can be redeemed multiple times through April 21st for Beauty Insiders and through April 22nd for VIB’s.

 

Can my friend attending the VIB Preview Event with me redeem the 15% off offer more than once?
The 15% off offer for (non-Beauty Insider) friends at the VIB Preview Event can only be redeemed during the event.

 

Are there any exclusions to the offer?
The offer is not valid on purchases of Gift Cards or eGift Certificates, towards previous purchases and may not be combined with any other offers.

 

What if I’m not a Beauty Insider?
Beauty Insider is free and easy to sign up. Become a Beauty Insider to redeem the 15% off promotion. Learn more about the Beauty Insider program at any Sephora store or online at http://seph.me/10CbCHW

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

@feline5190 to be honest, its very hard to say when VIB bags will run out. It really depends on how much traffic comes to the store you decide to visit- if you have a Sephora inside JcPenney you can also take a visit there for the tote as well! 

Luv&Lipgloss, Diana

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

Can VIBs also redeem an in-store promo code (ex. Bare Minerals READYDUO) when we shop during the event on the 11th?

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

@jpark107 - Our online promos, such as READYDUO, are not available in-store.  You are able to take advantage of VIB Promos that are not restricted to online only, however we suggest giving your local Sephora a call to confirm that they have it in-stock prior to your visit.  Thanks!

 

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

READYDUO is available in stores. It really boggles my mind how many different stories we hear depending on the employee. Information from e-mails, Customer Serivce on the phone, FB mods & BT mods all have something different to say. Can't this company ever stick to one story? A promo's facts, are facts, not something you can choose to change. 

 

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

I am so excited about this! Smiley Very Happy The ladies at Sephora told me about it so, I migth have to make a pitstop after work just to recieve my bag.

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

@dannyc the details for the promo "readyduo" were posted with a slight error that we did report to our marketing team to be resolved so our clients will know where they can redeem their promotion.

 

I'm very sorry that you are not satisfied with the information supplied to you via phone, emails or  from our Facebook/Beauty Talk team. Please know that we do see your posts on FB as well as Beauty Talk and appreciate that you contact us with any conflicting information that may have been missed and need to be updated.

 

 Unforeseen technical issues and limitations sometimes affect our promotions and unfortunately they are not always under our control or ability to be changed that very moment. Including human error with specifics, mistakes are bound to happen and we sincerely apologize!

 

You are welcome to contact any of us moderators here if you have any questions and I will be glad to forward your feedback and concerns to our marketing team to ensure specifics and details are up to date and our representatives provide you with the most accurate information.

Luv&Lipgloss, Diana

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

Will the 15% off be used as a promo code where would would have to type it in? Or will it be automaticly applied on the website into our cart? I was hoping to get one of the promo code offers (repair cream) but worry that it's not possible if the discount for Chic Week is a typed in promo code offer!

Highlighted

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

it's going to be a promo code, so no other freebies Smiley Sad  They should at least allow VIB's to use 2 promo codes.

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

Is there a standard list of the samples or does it depend on what each store sets aside for the event?

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

@jan42 the 15% will require a code and will not automatically be applied towards your online orders.

 

@rockhound0508 the stores will all have the VIB totes with samples and should have the same ones (they are still subject to change!) the only difference is that our SiJPC locations will have a different variety of samples provided from our freestanding stores.

Luv&Lipgloss, Diana

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

I'm really excited about this. Hoping one of my girl friends will be able to visit to come with me. 

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

Can canadian customers get 15% off on their over the telephone orders?

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

I agree with feline it kind of hurts a little when your early for an event and being waitin in line and by the time you checkout the tell you they ran out of samples or whatever reward they are offering. I love Sephora I just believe they should have a backup plan for when these situations occur

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

Yeah, there should be a backup plan especially when you need to make a purchase to get the reward (it's not just automatically free).  All VIBs should get the opportunity to get the designated reward (or be able to get a raincheck).  VIBs should also be able to automatically use the 15% code online as well as another code, because that really sweetens the deal.  I'm not trying to complain, I just feel there are a few ways Sephora could improve, namely in their organization and rewards program.  I am 100% loyal to Sephora when it comes to makeup and skin care, so I really do love Sephora, and I wouldn't waste the time with the constructive criticism if I didn't intend on remaining a loyal customer!   

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

Is the VIB tote available from the time the stores open, or are there special hours? I got a card from a store when I requalified for VIB and the cast member wrote 6-9 on the card and now I'm not sure what it was for. 

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

Hi WittyW. Select stores will have different hours. We recommend checking with your local Store for exact times:http://bit.ly/17pWKS5. Thank you!

<3 Melissa

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

I see that the samples at JCP are going to be different than those at a freestanding store...they are 8 single use samples either way, correct?  Trying to decide where to go......

 

thanks!

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

Will the BI promo be available in Canadian stores as well (I know it's not online) or just the VIB promo?

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

@brainybeautysp both offers (for VIB's and Beauty Insiders) will be available in store for our Canadian clients. Smiley Happy

Luv&Lipgloss, Diana

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

Thanks!

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

It's almost April 12, and I still did not receive an email about the Chic Week coupon nor did I get anything sent to my house (my sister is a beauty insider also and she got the Chic Week 15% off card sent to the house). Will I get the card in the mail also or should I continue to wait for an email? Smiley Sad

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

When i went into Sephora today I got this small bag pouch thing and not the tote pictured in the email. Why is this?

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

im not a VIB but a beauty insider. I havent received an email with the 15% off code yet. I want to place an order tomorrow but dont have the code yet. Could someone please help me with this? Thanks

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

So sad, the sephora store I went to ran out of the totes. Why the stores dont have enough promotional totes for the VIB's?!

Re: 2013 Chic Week Promotion for Beauty Insiders: FAQs

i missed the tote too but I got the samples so that's good 

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