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Post in Customer Support
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transfer points

I have 2 Sephora accounts under the same phone number that have a bunch of points I would like to transfer onto my main Sephora account (main doesnโ€™t have my phone number but has accurate email). Is there a way to do this? Also how can I add my phone number to my main Sephora account. And can I delete my other 2 extra Sephora accounts if I can transfer my points? 

4 Replies

Re: transfer points

@LT30, we're happy to help! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more your registered email address(es) and phone number, I'll look into this. Please also let me know which email address you'd like to keep as the primary account emial. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

 

Best,

Laurie

Re: transfer points

i have the same situation, 2 accounts, i accidentally clicked the other email when i purchased today. how do i just combine the two so i donโ€™t have this issue anymore 

Re: transfer points

@yoitsjessy, we're happy to help! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). 

 

If you would like to send me a private message with both email addresses and your phone number, I'll link your accounts and consolidate the points. Please also clarify which email address you'd like to keep as the primary account email.

 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Re: transfer points

I have the same issue, I made an account when used to live in Canada and I want to transfer all the points to my new account in India 

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