tower 28 concealer wand snapping?

[genttta]

I bought this concealer a couple months ago and the wand just snapped today, making it unusable. Has this happened to anyone else? Any solutions to keep using it? Is it a product defect?

[sknkareluvr]

The same exact thing happened to me. It is very disappointing. 

[DaneeBT]

@sknkareluvr Sorry to hear that! I see that you purchased this item in store. I recommend contacting your local Sephora store directly for information regarding a return or exchange. Thank you!

[LaurieBT]

Hi @genttta,

I'm sorry to hear this! It looks like your private messages are turned off. If you would like to send me a private message with your order number, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie