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Post in Customer Support
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katyainsf
NEWCOMER I Rouge
‎11-04-2020 01:33 PM
‎11-04-2020 01:33 PM

the product came broken

Hi,

I just received Marc Jacobs' eyeshadow palette. One of the colors appears broken. I couldn't find an option on how to change it (it is out of stock now though) or get a refund in this situation online. Please, kindly respond to what should I do now since my product is damaged.

Thank you. 

 

IMG_0190.jpg

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keelybt
MOD Rouge
‎11-04-2020 02:11 PM
‎11-04-2020 02:11 PM

Re: the product came broken

@katyainsf Oh no! I will send you a PM to help. 

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  • ‎11-04-2020 01:33 PM
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