status change

[EmiliaHealia]

2 weeks ago I was just shy of being a Rouge member.  Now, two weeks later, I am not even a VIB anymore?

[SportyGirly125]

@EmiliaHealia we can check your status in store or you can call customer service and ask. 

[EmiliaHealia]

How can I make my profile unprivate. I cant find an option

[keelybt]

@EmiliaHealia You can adjust your account settings (the gear icon) on a desktop or mobile web browser.
 

[EmiliaHealia]

I also don’t see my recent purchases (made in store) on my account.  Was I duped by an employee.  I was 181 dollars off of rouge and now I’m an insider… how does this work

[keelybt]

@EmiliaHealia We will be happy to look into this for you.  It looks like your private messages are currently turned off. Please send me a private message with your registered email address and phone number you use in store or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[SportyGirly125]

@EmiliaHealia Did you give the employee your email or phone number?  That’s the only way the purchase would be tied to your account. We also ask at checkout what email to use because some clients have multiple emails tied to them.