postal code won’t register 😡

[kourtlee]

it’s not letting me use my postal code, it’s saying it has special characters when it doesn’t !!!!! I’m about to say f*** it and not even bother ordering. I live in a rural area and if I can’t order online I won’t be ordering at all.

[vgibbs4]

Having the same problem, and in the exact same situation. VERY frustrating!

[YEGsony4444]

same thing happening to me help

[LaurieBT]

Hi @YEGsony4444,

Sorry to hear this! Please send me a private message with your registered email address and your full correct shipping address so I may take a look further. Thank you!

Best regards,

Laurie

[DaneeBT]

Hi @vgibbs4,

I've responded to your PM. Please check your inbox when you get a chance. Thank you!

Always,

Danee

[DaneeBT]

Hi @kourtlee,

I'm really sorry for the trouble you're having entering your postal code at checkout! I'm going to send you a PM to assist you further.

Always,

Danee

[Anonymous]

Hi I would also appreciate some assistance, as it is not taking my postal code! (and I want to order items before my husband goes back on giving me his credit card!! 🙂 thanks) 

[keelybt]

@Anonymous If you still need assistance with this please give us a call at 1-877-SEPHORA or send me a PM with your full address. 

[Anonymous]

Hi! I am having problems with postal codes. I want to order items from your store. I am from Philippines, how can I successfully proceed with my orders?

[DaneeBT]

Hi @Anonymous,

I'm sorry we don't ship to this country or accept credit cards based in this country, at this time!

Always,
Danee

[keikeikelly1]

Check to make sure there is no space before the first number or after the last number. Sometimes spaces come across as "special characters" on these types of forms. Hope this helps! 

[kourtlee]

It automatically spaces it no matter what I do. The only time it registers is if I change the M to a random letter, but then it’s not a valid postal code, yet it works and mine doesn’t. Frustrating

[Corilafr]

Having the same problem! Like just because my postal code ends in zero doesn’t mean the place doesn’t exist. 

[RaquelBT]

Hi @Corilafr,

I'm very sorry to hear this! If you need assistance with placing an order with your postal code, please give us a call at 1-877-SEPHORA (1-877-737-4672) . Thank you and I apologize for any inconvenience! 

Best Regards,

❤️ Raquel