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Post in Customer Support
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shashaperi
NEWCOMER I Rouge
‎04-20-2018 06:34 PM
‎04-20-2018 06:34 PM

orders are always cancelled

my orders are always cancelled. I don't know why. I just use giftcard to place the order. 

The emails :For your own security and protection, we have cancelled your order # because we were unable to confirm your payment information. We have included the order information below so that you can review the details of your order.

 

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DaneeBT
MOD Rouge
‎04-21-2018 12:38 PM
‎04-21-2018 12:38 PM

Re: orders are always cancelled

Hi @shashaperi,

 

I'm sorry to hear your orders have been cancelled! I'll take a look into this then send you a private message with more information.

 

Always,

Danee

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  • ‎04-20-2018 06:34 PM
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