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Post in Customer Support

international shipping

Hi, I was going to order some stuffs and I was told to choose two samples and a birthday present. Also a gift to exchange for the points. I chose my gifts and tried to check out but everything was removed from the cart automatically when I tried to place the order. Do you not ship the samples and the birthday reward to Japan? Thx

Re: international shipping

Hi @MayBecca,


I'm so sorry for the confusion surrounding the situation! Regretfully, the birthday gift is not available to our international clients. However, we are able to include two complimentary samples with your merchandise order. I understand this may be disappointing and I'm sorry for this experience!



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