frustrated

[Anonymous]

I'm super frustrated. I ordered the play box on January 6th and was told by a MOD that I ordered just in time to receive the January box. I hadn't gotten a notification on shipping so I posted asking when it would ship and was then told that I ordered too late and would not receive the January box, however my card was already charged! I responded to the MOD that told me it was too late 4 days ago and she still has not responded. If this is what it is going to be like with this subscription box it makes me think I should go elsewhere. Has anyone else had this issue?

[SianBT]

Hi @Anonymous, 

I'd be happy to look into this further for you! Can you please send me a PM with your order number? 

Alternatively, for faster assistance, I recommend reaching out to us by phone at 1-877-SEPHORA 🙂

Bisous, 

Sian

[Anonymous]

I received a message from one of the other MOD and they are fixing the issue. Thank you!