did not receive samples

[Cyweee]

Hi there, I looked at my email invoice of my recent Sephora order and noticed I did not receive my 3 free samples. I understand they are free samples and were probably out of stock since this was an order I made around Cyber Monday, but is there any way to help offset this such as added points or a code to have additional samples included in my next order beyond the usual 3 samples? Thanks!

[LaurieBT]

Hi @KATANNNNE,

I'm sorry to hear this! I'll send you a message. 

Best,
Laurie
 

[kiieee]

i didn’t receive any samples as well in both of my orders. i was so excited for them as i like trying new things 

[LaurieBT]

Hi @kiieee,

My apologies! I'll send you a message.

Best,

Laurie

[cc189]

Same here, my package did not come with any of the samples i requested.

[keelybt]

@cc189 I will send you a PM to help. 

[134340Julia]

same here. i made 3 separate orders. they came in the same box, with only 2 samples when i should have gotten 6. they weren’t even the samples i requested, nor from the same selection of samples

[keelybt]

@134340Julia I will send you a PM to help. 

[Rob3434]

I just received 2 of my orders today. And only one of them had free samples. None of which I had requested 😕

[keelybt]

@Rob3434 I will send you a PM to help. 

[SarahFinny]

Same here! One order I received no samples at all and the other I received 2 samples that were no where near the samples I requested. I thought that was odd.

[keelybt]

@SarahFinny We do have to make substitutions if the samples you select are unavailable in the distribution center that is processing your order. I will send you a PM to help with the missing samples. 

[katelynnschulte]

Same issue here. Second order I’ve had where I received 0 samples and got no substitutions… I was super excited about the samples I’d requested too.

[keelybt]

@katelynnschulte I will send you a PM to help. 

[JennaGrinnell]

Same.  I was missing samples on at least 5 orders (yes, I have issues and order way too much Sephora and Ulta).

[keelybt]

@JennaGrinnell I will send you a PM to help. 

[alannas128]

I did not receive samples in my package either! Very disappointing. 

[keelybt]

@alannas128 I'm sorry to hear that! I will send you a PM to help. 

[jojo0513]

I just opened my order and did not receive the samples either. No substitutions. What a bummer!

[DaneeBT]

Hi @jojo0513

Sorry to hear that! I'll send you a PM.

Regards,

Danee

[KimShanal]

Same. I was suppose to get the Prada candy but didn’t get my sample either nor a substitution for my order I received yesterday. 

[LaurieBT]

Hi @KimShanal,

I'm sorry about this! I'll send you a message.

Best,

Laurie