customer support

[MariHern]

one of my two palettes that I bought broke in transit. I don't know what to do or who to contact. the chat on here is never working for me. What should I do? 

[LaurieBT]

Hi @MariHern,

I'm sorry to see this! You may send myself or any other Moderator a private message with your order number and we will be happy to look into this for you. Alternatively, please contact our live chat here or call 1-877-SEPHORA (1-877-737-4672) for assistance. If the chat page says it's unavailable, please keep the page open for a few minutes until the next agent becomes available. 

Best regards,

Laurie

[ninaat]

the customer service chat doesnt work when I press it

[LaurieBT]

@ninaat, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. Alternatively, for immediate assistance, you may call 1-877-SEPHORA (1-877-737-4672). Thank you!