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Post in Customer Support

charged twice

Hey there I just placed an order couple of minutes ago and i put the worng billing address, so refreshed the page and the order went through. however when I went onto my bank account it said I was charged twice for the one order.so I was wondering what I should do.

Re: charged twice

Hi carmoon,

 

I can look into this for you 🙂 I'll send you a PM momentarily.

 

Always,

Danee

Re: charged twice

Hi @carmoon, sorry for the confusion! I took a quick look, and can confirm that you will only be charged once for the order you placed. Any additional transactions you're seeing are temporary holds resulting from the failed order attempt, and will drop off on their own from your account shortly.

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