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Post in Customer Support

cancelled order refund

Hello, i cancelled my order last July 3 and i still havent received my refund. my order didnt go through since i just changed my mind after placing it and cancelling it right away. How long should i wait for it to come back to my credit? thank you

Re: cancelled order refund

@Lee116 The pending authorization from the cancelled order can take 1-7 business days to be released, depending on your financial institution. 

Re: cancelled order refund

i see so even though the order didnt go through i still need to wait for the money to be back on my credit? 

Re: cancelled order refund

@Lee116 Yes, that is correct! What you're seeing on your bank statement is a temporary pending authorization, not a charge, and it will automatically drop within 1-7 business days.

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