broken eyeshadows in palette I just bought.

[Huntersmoon69]

is there any way I can get a palette that the eyeshadows aren't brokenin? I was so excited to receive my order only to open it up to a mess of broken eyeshadow in my collector's edition Divine pallet by kat von d.

[Huntersmoon69]

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[LaurieBT]

Hi @Huntersmoon69,

I am so sorry to see this! I'll send you a private message to help shortly.

Warm regards,

Laurie 

[Huntersmoon69]

hi, do you know when the replacement palette will be sent out?

[RebeccaBT]

 Hi @Huntersmoon69,

I apologize for any confusion. Please go to your Messages here in the Community and reply from there. You can go to your Messages by clicking the bell/notification icon at the top of your screen or you can contact us at 1-877-Sephora (1-877-737-4672) so we can further assist you. Thank you! 

Best,

Rebecca

[Huntersmoon69]

Hi, I tried to upload multiple photos but it only uploaded one of them. Yes! That would be great if I could get a replacement.  I have no problem returning the damaged one. I looked at how they packaged it, the bubble wrap was halfway wrapped around all of the items with the pallet being right on top. Not the best packing to avoid breaks.  Pallets should definitely be wrapped separately and carefully. They put a wad of paper at the bottom but nothing at the top or around the fragile item. Nuts.  Anyways,  that's my b@%$ching for the day!  Thank you. 

[Huntersmoon69]

Hi, I tried to upload multiple photos but it only uploaded one of them. Yes! That would be great if I could get a replacement.  I have no problem returning the damaged one. I looked at how they packaged it, the bubble wrap was halfway wrapped around all of the items with the pallet being right on top. Not the best packing to avoid breaks.  Pallets should definitely be wrapped separately and carefully. They put a wad of paper at the bottom but nothing at the top or around the fragile item. Nuts.  Anyways,  that's my b@%$ching for the day!  Thank you. 

[Huntersmoon69]

hi! thank you. I sent you a reply. I tried to upload multiple photos but it only uploaded one of them.

[LaurieBT]

Hi @Huntersmoon69,

I apologize that I have not received your reply. When you have a chance, can you please go to your Messages here in the Community and reply from there? You can go to your Messages by clicking the bell/notification icon at the top of your screen. If you replied to the email notification, I won't receive your response. Thank you!

Best regards,

Laurie