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205,813 Posts
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Re: VIB e-mails
I'm no longer getting VIB mails now that I'm Rouge. Come to think of it,
I'm not getting any Rouge mail as well. Please help. Thanks.
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Re: VIB e-mails
I'm not getting any VIB emails after I got te status, please help with
the problem!
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Re: VIB e-mails
Hi blonde78, I can check into your account for you 🙂 I will send you a
message to help xo, Mia
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Merging Online Account and VIB card.
Hi, when I first registered on the website I used my email and I
collected some points -now I have 266. At the store, though, I was given
a Beauty Insider VIB card with which I collected quite a few m...
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Re: Merging Online Account and VIB card.
Hi diereizend I can help you with that. I will send you a message for
your info 🙂
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Missing item after purchase
I was in a spurlge mode today and went to Flatiron sephora in NYC. I
purchased a whole bunch of items and the staff helped me pick two
lipsticks. I tried on both colors. When I was on subway, I notice...
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Re: Missing item after purchase
Hi Doctorjo, sorry to hear about that mistake! Don't worry, the store
will be happy to provide you with the missing lipstick. Just call again
in the morning and let them know. And make sure you bring ...
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CANADIAN BEAUTIES - DON'T SHOP SEPHORA.CA!!! >:(
Hey girlies! I've been buying from Sephora for quite a while now and I
love their selection of brands. Unfortunately, very recently, I have NOT
liked their customer service. I received my package orde...
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Re: CANADIAN BEAUTIES - DON'T SHOP SEPHORA.CA!!! >:(
Hi JennyBeaned, I'm so sorry to hear about your experience! Our Canadian
clients are billed and shipped through a 3rd party border facility,
which is why we are unable to charge your credit card direc...
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Empty Lip pencil from best of bite set
When I opened up the best of bite set I'd ordered there was nothing
inside the Madeira pencil. When I push it up all the way it looks like
there was something in there at one point and someone broke o...
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Re: Empty Lip pencil from best of bite set
Oh no, so sorry to hear that GGrace! Please call us at 1-877-737-4672 if
you'd like a replacement sent to you but you are certainly welcome to
take the set to your local store. My apologies! 😞
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What would you think of this?
I have recently fallen in love with Algenist. I have their Firming and
Lifting Serum and Eye Gel and they are both amazing products. Both do
exactly what they are designed for. I had a sample of their...
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Re: What would you think of this?
The sample I received seemed more matte, this bottle seems more glowy.
It's not packing my face look super shiny but it's a little more shiny
than normal. I think I may just hold onto it and use it mo...
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Re: What would you think of this?
purchase elsewhere anywhere but sephora; my experience w a fake
clarisonic brush is similar
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Re: What would you think of this?
Ooops, its VERY possible they made a batch in the wrong packaging! I'd
reach out directly to Algenist, maybe tweet or instagram them if they
can help, even emailing would be good! If you tried it, did...
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Re: What would you think of this?
Hi Clarks18 How strange! I haven't heard of that happening before. The
rep should be checking with our distribution center to see what is going
on. Did you try it? Does it look like it adds glow or gives a satin
finish?
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Baffling customer service
Honestly, I just don't get Sephora's customer service sometimes. I
placed an order on the 11th. One of the items was the UD Ammo palette, a
sale item of something limited edition. I get no notificatio...
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Re: Baffling customer service
ya i feel you; they deleted my post too; i going back to store today to
get MY receipt and get full money back; i keep finding more n more shady
things about sephora, one of them being...well i will send u a PM
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Re: Baffling customer service
Wow, they are deleting replies and moved this conversation from its
original place in "VIB" to "Customer Service."
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Re: Baffling customer service
Hi Shinybananas, I'm very sorry to hear about your experience with our
online customer service. I'll send you a message to assist you further.
🙂 -Laura
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Re: Baffling customer service
from my experience ask the rep where they are located - those in Texas
are dreadful - if you want action contact the San Francisco office -
their CS, or lack thereof, is why i didn't shop much with th...
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Re: Baffling customer service
@SpoiledBrat- our VIB and Rouge phone lines are only answered by our SF
call center. 🙂 -Laura
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Still add purchase to Beauty Insider account?
I bought a Clarisonic three months ago but realized afterwards that I
wasn't asked for my BeautyInsider information, so the purchase was never
added to my account. I ended up leaving for vacation for ...
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Re: Still add purchase to Beauty Insider account?
this isn't really anything to do w/ your question but similar in that...
every/any time i purchased something from sephora i always got a
receipt; but last thursday when i purchased this "clarisonic" ...
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Re: Still add purchase to Beauty Insider account?
Hi emilielu, I'll send you a PM now to chat about this.
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I don't know what kind of sorcery is this, but I love it! :)
So, I bought Nars Light Reflecting Loose Setting Powder yesterday... and
for all of you with the same doubt ( and fear of sparkles! 😄 ) like I
had ( and have ) - it is NOT sparkly once you put the po...
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Re: I don't know what kind of sorcery is this, but I love it! :)
Did you try loose vs pressed? I just did a little digging on-line & it
seems like people prefer the pressed. Ugh, I'm enabling myself 😞
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Re: I don't know what kind of sorcery is this, but I love it! :)
I haven't tried the pressed one, exactly because of the reasons
beethousand is talking about. I heard that from so many people, that the
pressed one is so hard and it is hard to even get it on the bru...
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Re: I don't know what kind of sorcery is this, but I love it! :)
Oooh, I'll have to look into that Too Faced one. Thanks!
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Re: I don't know what kind of sorcery is this, but I love it! :)
Not a problem. Glad I could help. I love that one, too. It was my fav
before the Nars one. I still love it, but now I love the Nars one a bit
more 🙂
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Re: I don't know what kind of sorcery is this, but I love it! :)
FWIW, I LOVE the loose, but hate the pressed. I found the pressed to be
very hard right out of the box and prone to getting the "hard spot" from
oils on it, which I've never had happen to any other pr...
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Re: I don't know what kind of sorcery is this, but I love it! :)
Have you tried the pressed meteorites for touchups on the go? I usually
keep it in my purse with the Too Faced retractable kabuki, the two play
nice together.
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Re: I don't know what kind of sorcery is this, but I love it! :)
!!! YAY I just bought it too and I can't wait for it to arrive!!!!
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Re: I don't know what kind of sorcery is this, but I love it! :)
I've been using Korres Wild Rose Mineral Setting Powder and it sounds
very similar to the NARS in that it has shine, but doesn't look shiny.
The Korres does have a slight color to it (not white or cle...
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