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198,807 Posts
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plz..just ship to me without cancel.
hi, i'm the person who write down four times to cancel of unsuccessful
authorization. I really hope my order just ship to me. i'm really sick
of hearing that my residential address is not residential ...
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Re: plz..just ship to me without cancel.
Hi. I received your private message in regards to this issue and will
reply now!
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Price Adjustment
I ordered a few Clinique Sonic system items last week but they are on
sale now. Is there a way to get a price adjustment? It would save me
time and trouble to return and rebuy. Any help would be appreciated. TIA
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Re: Price Adjustment
Hi @tweetie1288, I'm going to send you a PM to assist you further 🙂
Always,Danee
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App suggestions
Hi there, I have a few app improvement suggestions and thought I would
throw them out there... 1) this beauty community is so much harder to
use on the Sephora app. It doesn’t really let you click “re...
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Re: App suggestions
Hi @sarah72724, Thank you so much for sharing your suggestions with us!
I will gladly forward this to our mobile team so that this can be taken
into future consideration! 🙂 Always,Danee
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Received someone else's order
So.... I ordered $200+ of stuff and after waiting an agonizing 2 weeks
to get my package I open it and it has someone else's package slip
inside with their items... I have tried contacting Sephora and...
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Forgot to use my card?
I forgot to give the staff my reward card. Is there any change I can get
the point after the purchase? I still have my receipt. Thank you
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Re: Forgot to use my card?
Hi @Anhnguyen998, I'm going to send you a PM to assist you. Always,
Danee
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Birthday Gift
Hello, I was wondering if I could get help on a subject. My birthday was
October 13th and I did not know I could redeem my gift before my
birthday and I went into labor with my baby girl October 5th. ...
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Extra perks!
Ok so I have a few friends that r also VIB’s that receive random full
size extras in the mail from time to time. (November they received the
chocolate chip too faced eyeshadow palette). I am a VIB and...
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Re: Extra perks!
Whaaat? Random full size products? From Sephora?I have never heard of
this. I am a Rouge many times over and I have never gotten anything. I
don't even get the rewards because I am unable to sit by my...
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RE: Re: Extra perks!
I am fairly new to Sephora. I was introduced by a friend that received
these rewards a couple times a year. She told me that every now in then
when Sephora has “extras” that they will send her a rando...
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Beauty Offer Promos Cancelled
I just had my second order this month have the beauty offer cancelled.
The email both times has said the item is out of stock, however both
items are still shown as available. I'm super annoyed. I've ...
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Re: Beauty Offer Promos Cancelled
Hi @Kirbycolby, This seems disappointing and I'm sorry to hear that
promotions were recently removed from your orders. I can see that you
have now been assisted by a Customer Service Representative an...
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Logging in with app
I just got the app and I am trying to log in but I am having a little
bit of trouble. Whenever I enter my BI card it says " Error: Please pass
BI account information of the ATG ID".
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1 Reply
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Re: Logging in with app
Hi @Anonymous, If you are still encountering this issue, please PM me
for assistance. All my best, Megan
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change birthday
hi so i looked on my profile and it said my birthday was june 2nd when
it's actually september 25 so i was wondering how do you change it ??
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Pending for over 8 Days!!!
I placed my order at Nov. 15th but it is still pending today!! I will
travel to other country at Nov. 29th, so it is very urgent for me. How
can it take so long?? Can I cancel my order now? Thanks.
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1 Reply
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Re: Pending for over 8 Days!!!
Hi @Anonymous, I'm happy to see that your order has now been delivered.
Please PM me if I can assist you with anything else. All my best, Megan
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missing item
Hi I recently ordered the Urban decay setting spray set of 2 among other
things and I was charged for it but I didn’t receive it in my order?
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Re: missing item
Hi @Crystal44, I'm sorry to hear this item was missing from your order
and can see that a Customer Service Representative has now assisted you.
Please PM me if we can help you with anything else. All my best, Megan
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wrong item sent
I just received a package but there was not the item I purchased. And I
don’t know what I need to do with that package.
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1 Reply
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Re: wrong item sent
Hi @AnHuynh1194, I can see that you were assisted by a Customer Service
Representative who advised you to send back the incorrect item using a
complimentary Merchandise Return Label: www.sephora.com/r...
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Please don't skip my question again, Missing order.
hello, I've been posting and emailing so many times and zero responses.
People who have asked after me on here several times are getting answers
but not me. I need a response. I ordered on 11/10 and i...
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Re: Please don't skip my question again, Missing order.
Hi @Anonymous, Your experience sounds frustrating and I genuinely
apologize for any inconvenience this may have caused. I can see that a
Customer Service Representative has now resent your order to yo...
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I would suggest calling customer service rather than post...
I would suggest calling customer service rather than posting here. it
will take them a long time to actually read and reply on here and then
more than likely, they will send you a private message so i...
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if I reach Rouge status tomorrow
I’m 60$ more or less 160$ away from VIB Rouge status if I reach that
with this black Friday deal will I lose VIB Rouge this upcoming Jan 1
2018 OR will I have VIB Rouge for 365 Days following the time I joined
it
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Re: if I reach Rouge status tomorrow
Hi @Anonymous, @Lazybeautybeast and @Kim888 are right! If you were to
qualify today for Rouge status, for example, you would have Rouge status
for the rest of 2017 and the entirety of 2018. To maintai...
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I believe if you reach Rouge by the end of the year, you...
I believe if you reach Rouge by the end of the year, you will be Rouge
until Dec 31, 2018. So you'll have a year of Rouge.
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I believe if you reach Rouge by the end of the year, you...
I believe if you reach Rouge by the end of the year, you will be Rouge
until Dec 31, 2018. So you'll have a year of Rouge.
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RE: if I reach Rouge status tomorrow
If you become rouge now you retain that status the rest of this year and
all of the following year. So you would have rouge until December 31,
2018. Starting in January you would begin your pursuit of rouge for
2019.
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All samples not in stock
So because it took so long for my order to ship that all the samples
were out of stock and because I got the the 15 percent discount I
couldn't use the offer code for the free offer
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Re: All samples not in stock
Hi @Marie716, This sounds frustrating and I apologize for any
inconvenience. Please know that sample substitutions may occur and this
is called out on our website as our sample inventory is limited an...
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25 off 50 for Rouge
I don't typically have issues getting emails or mailers but I didn't
receive anything by mail or email about the $25 off $50 for Rouge
members.
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RE: 25 off 50 for Rouge
I’m also wondering about this email. I am a VIB and I think I’m supposed
to get 20 off of 50, but I haven’t gotten anything. Does the sale start
today for VIB? Do I need that email to get my discount?
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You only need the email/flyer for an in store purchase. Y...
You only need the email/flyer for an in store purchase. You can enter
the promo code for an online purchase and the discount will apply even
if you haven't received anything.
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I used 2017Reward and so did my sister who is a Beauty In...
I used 2017Reward and so did my sister who is a Beauty Insider.
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