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198,941 Posts
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Re: Used/Swatched and Damaged items from Online Order???
Hi @KatieSweetie, I'm so sorry to hear about the items you received in
your recent order! In reviewing your account, it appears that one of our
representatives has already assisted you. If you have an...
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Order status: Unsuccessful Authorization
Hi, i ordered 2 days ago and noticed that my order status says
"unsuccessful transaction. Is it because I'm ordering from overseas? My
shipping address is to a third party delivery service. Now I'm no...
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Re: Order status: Unsuccessful Authorization
Hi @Anonymous, I will send you a private message in regards to this.
Thanks! Best Wishes, Janean
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Changes in HOURGLASS Foundation & another product to compare
I noticed that HOURGLASS changed their packaging for:Immaculate® Liquid
Powder Foundation Mattifying Oil FreeIn the past, I liked the texture of
this foundation, kinda mousse-like, but it wouldn't com...
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1Y08
Is my color IQ and I want to try out the Estee Lader double wear and
wanted to know what color matches best to that IQ
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RE: 1Y08
You can search you’re skin care iq and it brings up your exact
foundation matches. It looks like yours would be ivory Beige 3n1
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Missing Item from Order
Hi,I placed an order during the VIB sale, i received only one of the two
items i ordered but I have been charged for both the items. I have sent
an email, haven't heard back as yet. Thank you
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Re: Missing Item from Order
Hi @rbnk, I apologize that an item was missing from your order and I am
glad to see that it has now been resent to you free of charge. If I can
assist you with anything else, please PM me. All my best, Megan
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Order status
I ordered from Sephora almost 2 weeks ago but my order has not been
shipped out yet.
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Re: Order status
Hi @pinkflamigo, I can see that your order has now shipped! Please PM me
if I can assist you with anything else. All my best, Megan
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Swan Too Faced
Hey can anyone tell me when Swan Born This Way Foundation will be
restocked? I’m super fair and dry and have such a hard time finding a
foundation that works well, this stuff is gold! Thanks!!
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Re: Swan Too Faced
Hi @bakeamuffin, So sorry for the delay in our reply. Please know that
this shade is now available on both Sephora.com and Sephora.ca! If you
haven't ordered it already, you can now stock up during the Reward Card
promotion. All my best, Megan
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Re: Swan Too Faced
Thanks so much @MeganBT!! I love this formula SO much, happy to see it
back in stock 😄
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Create BI Account Failed
I already have bi in store, but when I use online and app, it lets me
create bi account. When I try to create, it said “create bi account
failed. Who can help me?
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Re: Create BI Account Failed
I can not send a message to you. When I click the "send message", it
always lets me to create BI and always fails.
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Can you help me find my shade in the Bare Minerals bare pro foundation?
A few of my shades in other foundations is Y335 in the Make Up For Ever
Ultra Hd foundation and another one of my shades is shade Santa Fe in
the mars all day luminous and Weightless Foundation.
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Re: Can you help me find my shade in the Bare Minerals bare pro foundation?
Hi @Kayla708. Based on your shade in the MUFE Ultra HD foundation, I
recommend trying shade Sandalwood 15 which is for medium skin with
neutral undertones. All my best, Megan
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Re: is there somewhere on the site I can enter my skin tone, problem area etc so that when I type in a product i.e toner the results will com
Hi @Lala7373, I also recommend checking out Skincare IQ! I think you
will find this to be a really helpful tool. All my best, Megan
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Re: is there somewhere on the site I can enter my skin tone, problem area etc so that when I type in a product i.e toner the results will com
Hi @Lala7373, Please check out our buying guides to get personalized
product recommendations based your skin type. You can check them out
here: Please let me know if you need further assistance. Thanks!
Penelope
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Unauthorized transactions
My card was charged in 11/23 I did not placed any orders that day. Is
there anyway to cancel that order without an email confirmation or order
number?
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Re: Unauthorized transactions
Hi @gazzy09, I will send you a PM shortly after I look into this for
you. All my best, Megan
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Order said it delivered, but it never arrived
MY ORDER SAYS DELIVERED BUT IT HAS NOT ARRIVED. THIS HAS NEVER HAPPENED
BEFORE. HELP
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Re: Order said it delivered, but it never arrived
It happend to me to.It says delivered november 25 but I didnt get it.
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Re: Order said it delivered, but it never arrived
Hi @Lola37, I'm sorry to hear this and please PM me if you still need
assistance with this order. All my best, Megan
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Re: Order said it delivered, but it never arrived
Hi @Anonymous, I'm sorry to hear this! I'll be sending you a private
message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: RE: Order said it delivered, but it never arrived
Hi @brendacious0706, I sincerely apologize about this. I'll be sending
you a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Help with return
was wondering if someone would be able to message me I had some
questions about returning my benefit gimmie brow after hearing it was
pulled and told to return it.
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Re: Help with return
Hi @Anonymous, I would be happy to help and will send a PM to you
shortly. All my best, Megan
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December sales
What is the date for the coupon event that's usually held in December,
when VIB's get to use the $25 off $50...
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Re: December sales
Hi @claudiasu, The reward is available now through December 13th for VIB
clients. Please click here for more information:
https://community.sephora.com/t5/Trending-Now/Beauty-Insider-2017-Reward/m-p/3530844#M44686.
All my best, Megan
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Price match
Currently the PMD Personal Microderm with Hand & Foot KitIs selling
online at sephora.com for 159.00. However on Ulta it is 109.00. Do you
guys price match?
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RE: Price match
@hchong Sephora only price matches full priced items items with
competitors. Since that is on sale they will not price match it.
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VIB
So I'm $5 away from VIB, but since it resets per calendar year... Would
I have that status for only the next 30 days, if I were to spend it?
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