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201,187 Posts
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Re: Unsuccessful Authorization Order, No Refund
Hi @VeraPinera, I am so sorry to hear this. I see that we did receive
and reply to your Facebook message. If you need further assistance,
please feel free to send me a PM and I will be more than happy...
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Re: Unsuccessful Authorization Order, No Refund
Same thing happened to me and it has been 8 days since they cancelled my
orders and they did not refund my money yet. They sent me an email
saying I have not been charged yet it is clear in my bank tr...
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Re: Unsuccessful Authorization Order, No Refund
Hi @Anonymous, I am so sorry to hear this. I assure you that we do not
charge clients for their orders until their orders have shipped.
However, I will send you a PM so that I can look into this further for
you. Best, Zakiya
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Re: Unsuccessful Authorization Order, No Refund
Thanks, please do. I have been reaching out to you and telling you that
I was definitely charged the full amount already since I used a debit
card which is good as cash and the money is no longer in m...
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Unsuccessful Authorization
My orders stay in the "in progress" phase for a couple days and then end
up coming up as "unsuccessful authorization". Is this happening to other
people out there?
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Re: Unsuccessful Authorization
Yes, but they already charged an authorization which is the full
purchased amount and the funds deducted is not yet back in my debit
card, it has been 8 days.@Anonymous wrote:My orders stay in the "in...
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Re: Unsuccessful Authorization
Hi @Anonymous, I'm sorry to hear that! I'll look into this then send you
a PM with more info. Always,Danee
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I placed orders again today hoping they will go through....
I placed orders again today hoping they will go through. It is the last
day of the week of wow and I was able to place an order for items before
they went out of stock again so I hope these can go through.
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Ok thanks. I tried again today using Paypal and they came...
Ok thanks. I tried again today using Paypal and they came up as
unsuccessful as well. Some of the items are the Week of Wow items so I
hope I can still get these items in the deal.
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Past Delivery Date - ONTRAC
My order was supposed to be delivered yesterday, and as of 5:30am today,
it still has not arrived.I called Ontrac (who has screwed things up for
me before), the CS rep took my information, asked how l...
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1 Reply
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Re: Past Delivery Date - ONTRAC
Hi @KatKasablanca, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Reviews keep getting cut off?
Every time I post a review, it gets accepted & posted, but then my
review is cut off before I've even finished the first sentence. I take
the time to review products I love, sometimes writing an entir...
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Re: Reviews keep getting cut off?
Hi @thatsokelsey, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Unable to place order
I haven't been able to place order for a while now and my last one was
cancelled is there reason why?
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Re: Unable to place order
Hi @mimichuy, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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1 Reply
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Re: Unable to place order
please help, I can not complete my order because of some issues, please
help. @PenelopeBT wrote:Hi @mimichuy, I'm so sorry to hear this. I will
send you a private message to provide further assistance. Stay
Gorgeous,Penelope
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how do you change your birthday?
when I made the account, I accidentally clicked done before I put in my
birthday (Dec 30th)
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1 Reply
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Re: how do you change your birthday?
Hi @liannie545, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Missing Beauty Insider Points
I was working on placing an order a while back and I added an item using
my points .. I never completed that order until last night but the 100
points had already been deducted from my account.. this ...
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1 Reply
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Re: Missing Beauty Insider Points
Hi @Anonymous, I'll send you a private message to assist you. Best, Mali
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Thank you!!
Thank you for taking the time to listen!! I’m so excited to purchase
Play! Smarts and Play! Luxe exclusive early access. Makes it so much
more exciting!! I am so blessed to be part of Sephora, absolut...
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1 Reply
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Re: Thank you!!
Hi @Butterfly0807, Thank you for sharing your positive feedback! 🙂 Let
us know if you need assistance with anything. -Mali
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Linking beauty insider card to account
Hi does anyone knows how i can link my beauty insider card to my
account?
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1 Reply
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Re: Linking beauty insider card to account
Hi @Anonymous, I'll send you a private message to assist you with this.
🙂 -Mali
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First Sephora order, didn’t get any samples?
I just got my first ever Sephora order delivered today and although it
says on the app that my three free samples that I chose at checkout have
been shipped, they are not in the box. They wouldn’t be ...
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1 Reply
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Re: First Sephora order, didn’t get any samples?
Hi @Anonymous, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Rewards Bazaar
When are the items from the rewards bazaar restocked/changed? I’ve been
saving up points for a bigger item and I feel like they’re never
available no matter how much/when I check the app. Is there a certain
time things go up?
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Re: Rewards Bazaar
Hi @Nessa0822, New items are released in the Rewards Bazaar every
Tuesday and Thursday from 9-5 pm PST. Stay Gorgeous, Penelope
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Does Flash include Sephora Play?
If I purchase Flash for 2 day shipping, will it also apply to my sephora
play subscription?
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1 Reply
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Re: Does Flash include Sephora Play?
Hi @RachIsLydisMom No, all Play orders are shipped with UPS Mail
Innovations.
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Order without samples, againnn
So I understand I’m getting them for free and it’s a petty thing to be
upset about, but I’m already spending so much money at Sephora every
year and it would be nice to at least get that perk. It’s re...
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Re: Order without samples, againnn
hi @mylenarias I'm sorry to hear that you didn't receive samples with
your order. I will look into this for you and send you a message to
help.
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How do I delete a review?
I requested to get a review deleted so I could post a new one about a
week ago and it still has not been deleted yet. How can I get this
removed? It was on the Marc Jacobs Enamored Hydrating Lip Gloss Stick
for Sweet Escape.
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Re: How do I delete a review?
Hi @Jeli121! I'm sorry for the delay! I've confirmed that the review has
been removed. Please allow an additional 24 hours for it to be fully
removed from our website. Thank you for your continued patience! Always,
Danee
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How to link phone number to account?
How do I link my phone number to my account? Can't find the option
anywhere online.
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1 Reply
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Re: How to link phone number to account?
Hi there! I can assist you with this. I'm sending you a PM now.
Always,Danee
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Deleting a review??
I was just wondering how to delete a review? I wrote a review for the
tarte rainforest of the sea foundation & somehow it was posted & almost
all of my words got cut off. I just want to rewrite & try to repost so
people can read my entire review!
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Re: Deleting a review??
Hi @thatsokelsey! I've removed your review for you! Please allow up to
24 hours for it to be removed from our site. Thanks 🙂 Always, Danee
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Re: RE: Re: Deleting a review??
Sorry about that @thatsokelsey! It looks like it was re-approved in
error. I just removed it and it should be removed from our site within
24 hours.
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