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198,925 Posts
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Re: CHARGED for an order that never placed!
@HelenBT I still haven't not received my money back. Please check again
for me
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Store Credit -> Online Purchases
I returned a lot of merchandise and received store credit because I did
not have my credit card on hand. I want to now buy online-only products
and want to use the (very many) $ I have on store credit...
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VIB Complimentary Makeover
Hello - When I qualified for VIB last year, I was told I would be able
to book a complimentary makeover. I never used this service, but when I
was looking to book a makeover for myself in December, I ...
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RE: VIB Complimentary Makeover
When you go in for your appointment just let them know that you want to
redeem that & they won’t charge you.
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Customer Service not giving back complete refund
Customer service is awful. For the last week tried understanding why my
replacement order was in processing for so long and finally had them
cancel it. Then only gave me part of my refund claiming I u...
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Re: Customer Service not giving back complete refund
Hi @Blp329, I'm sorry to hear this! I will take a look in more detail,
and I'll send you a private message to help shortly. Warm regards,
Laurie
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Delivery
why my parcel was delivered I received a text message I go to go to my
post box and nothing !!!
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Re: Delivery
Hi @Noemie1996, I'm sorry that you have not received your order! I'll
take a look further, and I'll send you a private message to help
shortly. Please note that the screenshot in your post was removed...
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Two Beauty Insider Accounts
Hi, I think I have two separate beauty insider accounts because when I
log on to my account I show a certain number of points but when I
purchased something on Wednesday they told me a way different a...
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Re: Two Beauty Insider Accounts
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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Re: Two Beauty Insider Accounts
Hi @Anonymous, I can assist you with this. 🙂 I will send you a private
message in just a moment requesting your registered email address(es)
and Beauty Insider card number(s) so I may link these together. Thank
you! Warm regards, Laurie
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RE: does Sephora have their own credit card?
They don’t. But JCPenney has a credit card that you can use on
Sephora.com and inside the SiJCP stores.
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Re: does Sephora have their own credit card?
Hi Linxx, We do not have a credit card however, I recommend signing up
for our free Rewards Program, Beauty Insider.
https://www.sephora.com/loyalty-program
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Re: does Sephora have their own credit card?
You just made it easier for me to just shop at Ulta.
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Sephora points
Hi Dear, am vIB member, I have 1000+ points, I am wondering that i have
to avail all my points before 2019? After December my points are in
vain? kindly let me know. and other thing is 20% sale is onl...
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Re: Sephora points
Hi @Asmaraiaz, Your points will not expire next year as you have
activity on your account. If you are a VIB member, you will be able to
shop this coming weekend with a discount. For more information, ...
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Re: Price Match
Hi @74Shevette, We do not price match with Overstock.com. We are sorry
for the inconvenience caused. Thank you! Best Wishes, Janean
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broken eye shadow
Hi I ordered the Natasha Denona chroma crystal top and it was delivered
completely shattered. I called customer service and they shipped me
another one. The second one was delivered today shattered as well.
Picture attached of both products.
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Re: broken eye shadow
Hi @sab10, I am sorry about that! I will send you a private message so
that I can further assist you with this. Thanks! Best Wishes, Janean
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Re: Account locked
Hi @christineandste, I will send you a private message so that I can
look into this for you. Thanks! Best Wishes, Janean
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Sephora inspires fearlessness to EVERYONE not just “her”. Sephora please change this description as you may see fit :)
I love that Sephora inspires fearlessness.. this inspired me to speak up
about a word written in their self-description on the careers section of
their website. Hopefully they meant to write about “in...
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Re: Sephora inspires fearlessness to EVERYONE not just “her”. Sephora please change this descript...
Hi missxmas, Thanks for catching that! I'm forwarding it to the
appropriate department 🙂 Bisous, Sian
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RE: Re: Sephora inspires fearlessness to EVERYONE not just “her”. Sephora please change this descript...
Typically I let go of errors but when it’s enlarged in font & written as
a mission statement.. kind of got to me:) thank you!!
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Deleting a review
I want to delete my review on SK-IIs skin softening concentrate because
I don’t like the photo I added to it. Can someone help me?
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Re: Deleting a review
Hi @Avery7WW, The review has been removed, and it should come down from
the site in 24-48 hours. Thank you. 🙂 Warm regards, Laurie
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Re: Order Not Received
Hi @Alexandra523, I'm sorry to hear you haven't received your order! I'm
going to send you a PM in just a moment. Always, Danee
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Cancel Order
How do I cancel an order that I just placed? It says that the status is
in progress
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Re: Cancel Order
Hi @madiimoto, I will send you a PM to assist you with this. Thank you!
Best, Rebecca
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Virtual Artist Not Working
Hi there - this feature used to work for me, but has not for about a
month. I've updated the app twice. The app "does not detect a face" even
though the camera is on and has permissions. Any suggestions on
correcting this? Thanks!
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Re: Virtual Artist Not Working
Hi SD00001, Please check the app download details to make sure that your
device is compatible. If it is then I would try downloading any device
updates and restarting your device as well. -Mali
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Guerlain meteorites
What happened to the Guerlain new meteorites ? They are not on the
website anymore.
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Re: Guerlain meteorites
Hi @fala, I am showing them available here! GUERLAIN - Météorites
Highlighting Powder Pearls Please let me know if there is anything else
I can assist with. Regards, Kevin
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