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200,287 Posts
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Order stuck in 'on its way' for 2 weeks!!!
Order was supposed to be delivered on 7/7. It's been stuck in an "on its
way" status. Ups says 'delay'. Want a refund. Thanks.
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Re: Order stuck in 'on its way' for 2 weeks!!!
Hi @Zandygonz04 Oh no! I will send you a PM. Always,Danee
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Points not showing
Hello! I made an online purchase 3 days ago but my points are not
updated. Please help!
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Assistance Needed, Live Chat Unavailable
I need help regarding an order, however live chat is not available.
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Re: Assistance Needed, Live Chat Unavailable
Hi @KingRyan05 I will send you a PM to help! Always, Danee
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Re: Merge a
Hi there @valerdz as a Sephora Community Ambassador I'd love to help
answer your question! The best way to merge two accounts is by calling
the Sephora customer service line at 1-877-737-4672. This li...
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Re: Trouble with 10% off text code
Hi @bibirod Oh no! I'll send you a PM to assist. Always,Danee
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Re: Account number
Hi @PetraZ You should be able to make a payment by calling the phone
number on the back of your car or through Comenity's EasyPay! In regards
to your account number, I recommend contacting them via ph...
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Re: I have two email accounts and want to consolidate into one account.How??🙁
Hi @McKeyla I will send you a PM to help! AlwaysDanee
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Re: I have two email accounts and want to consolidate into one account.How??🙁
@McKeyla your best bet is to call customer service; you actually can't
consolidate the accounts yourself.
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Birthday
Hello, I was on my account and it said that my birthday is on Jan 1 is
there a way I can change it without calling?
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Phone number linked to account
Hi! I always use my phone number for my points at sephora, is there any
way I can use it to log in online?
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Re: Phone number linked to account
Hi @KarlaSofia1999, I will send you a PM to help! Always,Danee
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Pin code scratched off
I mistaking scratched off the PIN number from my 100 $ Sephora gift
card. Kindly assist on how to get the PIN number thanks
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lost or missing package
I recently ordered a few items from Sephora online. When I track my
items on the app, two items are missing from what I bought.
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Forgot to activate point multiplier
Spoiler (Highlight to read) I forgot to activate point multiplier but I
have bought things for two days now thinking it was automatic. Is there
any way to still get those points? 😭Spoiler (Highlight to read)
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Re: Forgot to activate point multiplier
Hi @sanniet I will send you a PM to assist! Regards, Danee
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Re: Forgot to activate point multiplier
Hello Danee, I purchased the products in store does that change
anything? Do I have to return the items and repurchase them? Thank you
so much for helping me!
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Re: Forgot to activate point multiplier
@sanniet please reply directly to my private message so I can further
assist! Please click on the envelope/bell icon in the top right corner
of BIC, select my message, then reply. Thanks!
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Becoming an affiliate
I am new here. How do I become an affiliate with Saphora? I want to
promote the business on social media
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Re: Becoming an affiliate
Hi @lennykal, Thank you for your inquiry! For more information please
visit: https://www.sephora.com/beauty/affiliates Best regards, Laurie
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Lost Package
I placed an order 2 weeks ago and have not received my package. No door
bell ring, no knock .. absolutely nothing. Called customer service to be
told that Fleet Optics has a picture and the package wa...
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Re: Lost Package
@mmdsouza I'm sorry to hear about your experience. I will take a look
and will send you a PM.
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add my phone number to my account
I want to add my phone number to Sephora/email account, I remember I
chatted with someone and they said they added it but today I just found
out I have 443 points on my phone number, so I want to add it to my
account ? Thanks
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Need help switching Color IQ
I've tried switching my default color IQ to a previous one and it does
not allow me. This is a hassle not seeing the products recommended to me
in the right ranges. I cannot remove the previous ones e...
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Re: Need help switching Color IQ
Having the same issue here too and I'm going nuts trying to figure out
if it's just me and I'm not doing something right. I need Y215 and I
entered a wrong one. Cannot get it to change
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Re: Need help switching Color IQ
@Anonymous I'm sorry to hear that you are having difficulty. I recommend
clearing your cookies/cache or trying a different browser as this may
help.
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