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198,941 Posts
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How to get 15% off?
I purchased $50+ during the promotion, and now I want to get 15% off,
but how?
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Create custom lists?
I would love to make custom lists to save products to try and break down
categories. I don’t want to add to loves if I don’t adore it and it
doesn’t fit in samples. Can Sephora add this function to th...
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Re: Create custom lists?
Hi @becki89, This is a great suggestion! I can pass this along to the
appropriate department so that this can be taken into future
consideration 🙂 Thank you! Always,Danee
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Re: Create custom lists?
Is this feature live yet? Has anyone come up with easy to use work
around?
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Product leak
This has happened before with an ordinary product. I ordered the lash
and brow serum and when it arrived it came leaked.
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15% Off future Purchase after spending $50
I tried to add the coupon code from my email for the $15 off which isn’t
working. I get an error message noting the promo is invalid. Can someone
assist?
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Re: 15% Off future Purchase after spending $50
Hi @OfficialDuchess I received your private message and will be
responding shortly. Always, Danee
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Missing Tom Ford Black Orchid Sample
So excited to receive my order today, but I was very disappointed that
my sample of Tom Ford Black Orchid was totally missing. I order
frequently and this has never happened to me. How can I get the sample?
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Re: Missing Tom Ford Black Orchid Sample
Hi @CPALori Oh no! I will send you a PM to assist. Always,Danee
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Gift card
I accidentally scratched off some numbers in the 16 digits I need to use
my gift card online (my PIN numbers are in tact) I know I can use the
card in store because I went & asked with it but I want t...
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15% off for spending 50+$
Like many others, I purchased during the selected time and received a
card in store stating the days 15% off would be available. When I apply
the code for this promotion, it states “only available to ...
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15% off
Hi there, I took part in the promotion two weeks ago where you purchase
an order over $50 and you get a 15% off discount between Thursday 6/16
and Monday 6/20. I bought around $80 worth and it’s the 1...
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Beauty points
My Sephora points are gone.I have not been able to shop at Sephora for a
while due to health reasons. Is there any way I can get these points
back?
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Re: Beauty points
Hi @yesyen,Points will expire if your account has been inactive for 12
consecutive months or more. You can keep your account active by making a
purchase or redeeming a reward or the birthday gift. I'll look into this
then send you a PM.Regards,Danee
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Re: Beauty points
I have made purchased in the last few months, but still lost all my
points. I had more than 3k points. How did this happen?
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25% off Credit Card offer
I was recently approved for the Sephora Visa credit card. I'm interested
in the #Dyson dyer. Will my 25% off apply towards this? 🤔
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Charged twice
So I ordered like $105 of stuff. While I was checking out it said my
card info had something wrong about it and the charge would be canceled.
It wasn’t so while my card info had an issue I was charged...
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Wrong sample
Very annoyed I got the wrong samples! I ordered the Tom ford sample
which is still available right now and got face peeling pads that aren’t
even up to sample that I don’t use! They even gave me two t...
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Re: Wrong sample
Hi @Bertney I'm sorry to hear that! Please note, substitutions will be
made for out-of-stock samples. This is listed on our website here >
https://www.sephora.com/beauty/samples-promotion#FreeSamples ...
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Missing items
I let my daughter open our Sephora box to get the items I purchased for
her and her Mom, but to our surprise the only things in our shipment
were the two free trial items. My daughter said, don't worr...
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