Wrote in Wrong Shipping Address

[triciao3776]

Hi, I just placed my order an hour ago, and I just noticed that I sent it to my previous address. I called customer support and they said that there is nothing they can do, but I only placed it an hour ago and this just doesn't seem correct. Can I get any help??

[LaurieBT]

@triciao3776, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and correct shipping address, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us. If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!