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Post in Customer Support
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Wrong item delivered

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Hi, I just received my package and noticed the only one item I purchased - Charlotte tilbury eyeshadow palette was not inside. Instead, someone put a Sephora coconut water cleaning wipes by mistake. Very disappointed! this is the gift I purchased for my friend’s birthday this Friday, now I have no idea what’s going on! I'm now trying to figure out what’s the next step. Thank you in advance

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Re: Wrong item delivered

Hi @StacyCh,

 

I'm sorry about this! I'll take a look further and I'll send you a message shortly.

 

Best,

Laurie

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