Wrong Email For Beauty Insider Account

[Anonymous]

Hello there! So the other day I went to Sephora and decided to finally get a Beauty Insider account, and I got a card along with it. However, when I tried to get into my account through the Sephora app, it wouldn't work under my normal email. So I tapped in the code on my card, and I discovered that the email the account was under was an incorrectly spelled version of my normal email by one letter. I gained a lot of points from the purchase I made the visit I got the card, so I would appreciate it if someone could help me. Thank you!

[bekah004]

The email is wrong associated with my account.My points are all on the account under my phone number but the email is off .

[DaneeBT]

Hi @bekah004,

Sorry to hear that! I'll send you a private message.

Always,

Danee

[Anonymous]

same thing happen to me. my email doesn't match with my card, they might have got my email wrong. can someone help me fix this. 

[JaneanBT]

Hi @Anonymous,

I will send you a private message so I can assist you with this. Thanks! 

Best Wishes,

Janean

[luvmadeup]

I was in your Sephora store a few weeks ago, and I think they have the wrong email? I had not been to a Sephora store before this in along time.  They could not find me on their system. Could you please look into this for me? I also don't have a card, as I do most of my shopping online. Can I please get one mailed to me. Thank You!

[DaneeBT]

Hi @luvmadeup,

Regretfully, Beauty Insider cards cannot be sent in the mail. But if you have any plans on visiting a Sephora store in the future, you are welcome to pick up a card 🙂 I'm also going to send you a PM to assist you further.

Always,

Danee

[luvmadeup]

Hi Danee! Thank You for emailing me! I just replied to your email you sent me!

[Anonymous]

I have the same problem. I got the card at the store but my email doesn’t show any points, I can’t do any online shopping because I’m afraid I won’t gdt the points. Is there a way I can view my correct account online? 

[StephanieSBT]

Hi @Anonymous,

I'm going to send you a PM shortly for assistance with this.

Best,

Steph 

[raquelb17]

Same thing has happened to me, please help! 

[melissabt]

@raquelb17,

I am going to send you a message to help!

[SportyGirly125]

@raquelb17 Call customer service to help you or message a Mod in the customer service group.

[NikaBT]

Hi HapaGal,

I can link your card and email for you! I'll send you a PM soon.

[Anonymous]

The same thing has happened to me but I don't have a card and I don't know what to do. I'm scared someone will get my information if they have that email. It was misspelled by one letter as well. 

[keelybt]

Hi Msmp72949, I will be happy to help you with this. I will send you a message for more information.

[Anonymous]

I have the same issue! The employee at the store must have entered my email address wrong. I have a card, and spent a lot of money in the store, but the Sephora website doesn't recognize that I have a card already when I enter my email address. Can someone assist me please?

[nawfrubi]

So i already had a online account at sephora, then i bought something in sephora and made a new acc but they spelled my email incorrectly and now i don’t know what to do because i have a lot of point too 

[JaneanBT]

Hi @nawfrubi,

I will send you a PM so I can further assist you. Thanks!

Best Wishes, 

Janean 

[nawfrubi]

thank you you i’ll wait 

[gonerogue]

@nawfrubi

For quick assistance with this issue, it would be best to contact a moderator so they can help you. They can be reached via the Customer Support thread. Best of luck!