Why do I hardly ever receive my offers I picked?

[Smalltwnblvr]

I don’t believe this again!  I know that the samples run out but i keep getting offers where you spend so much money, you get a free sample. I marked I wanted the Valentino spike lipstick but I received the Shaz & Kiks tumeric shampoo. The order I received last week I didn’t get any offers because it said that they were still working on my offers and I spent $231. I shop at Sephora for the samples. Plus I know that customers try the products & will purchase so its a win win for both. 😔

[LaurieBT]

Hi @Smalltwnblvr,

I'm sorry about this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

Best regards,

Laurie