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Post in Customer Support
SabrinaVieyra
NEWCOMER II
‎01-02-2021 08:03 PM
‎01-02-2021 08:03 PM

Why did my points reset?

Hi loves ! My first time in these groups I was wondering if anyone else had there points tooken or resets idk I’m kinda upset 🥺🥺

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LaurieBT
MOD
‎01-02-2021 08:27 PM
‎01-02-2021 08:27 PM

Re: Why did my points reset?

Hi @SabrinaVieyra,

 

This post has been moved to Customer Support. Points only expire if your account has been inactive for 12 consecutive months. You can keep your account active by making a purchase or redeeming a reward or the birthday gift. Please feel free to send me a private message with your registered email address if you believe there has been a mistake. Thank you!

 

Warm regards,

Laurie

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  • ‎01-02-2021 08:03 PM
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