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Post in Customer Support
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Why can’t I use my temp credit card????

Before applying for this card it said I’d be able to use the card immediately however whenever I try to check out it says due to security reasons I am unable to use my temporary card???? So frustrating, I wanted to buy some wedding makeup with this card to do a trial this weekend. I probably wouldn’t have opened the card if I couldn’t use it immediately.

1 Reply

RE: Re: Why can’t I use my temp credit card????

I’ve been getting the run around. I called the bank, they told me to call Sephora. I called Sephora and she said since I removed items from my cart since opening the card I won’t be able to place my order until my card comes in the mail. That’s very unfair in my opinion. She wouldn’t even place my order for me but said they could in store, too bad I live 65 miles from my nearest Sephora. Truly disappointing.

Re: RE: Re: Why can’t I use my temp credit card????

Hi @Lita1921,

 

I am very sorry for this experience! Please call us by phone at 1-877-SEPHORA (1-877-737-4672) so that a Beauty Advisor can assist with placing the order with your temporary card. 

 

Best regards,

Laurie

RE: Re: Why can’t I use my temp credit card????

I just called the bank and they said they have no way to assist me and to contact you guys. Frustrating.

Re: RE: Re: Why can’t I use my temp credit card????

Girl I went through the same thing and the second time I got directed back to Sephora customer service I got hung up on. Terrible customer service! Good to know I’m not the only one with this issue. How did yours end up turning out?

Re: RE: Re: Why can’t I use my temp credit card????

Hi @Lita1921,

 

I truly apologize for the confusion. I will take a look in more detail and I will send you a private message shortly. 

 

Warm regards,

Laurie

Re: Why can’t I use my temp credit card????

How am I supposed to contact them about the card when I don’t have any of my card information? 


@DaneeBT wrote:

Hi @Lita1921!

 

I'm so sorry for the trouble you're having using your temporary credit card! For further assistance, I recommend contacting Comenity Capital Bank directly at:


1-866-841-5037 (Sephora Visa)
1-866-864-7787 (Sephora Visa Signature)
1-866-702-9946 (Sephora Credit Card).


Thank you and I'm sorry for any inconvenience caused!

 

Always,
Danee




Re: Why can’t I use my temp credit card????

@Lita1921 - Sorry for the confusion! They should be able to pull up your account with the email address used to sign up for the card or your physical address.  Please reach out to them directly for further assistance. 

 

Best, 

Kevin

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