Where is my review?

[Neferpitou]

I posted a review on 1/19/24 and I can't find it? I have to take a screenshot for influenster before the 29th but it has become impossible it seems? If I don't complete this task, it says I might not be able to receive another voxbox to review. What can I do to see my review? #roguedior999

[LaurieBT]

Hi @Neferpitou,

Product reviews are shown on the product page in the "Ratings & Reviews" section. You might need to go back through the pages to find your review date, or you can use the keyword search to locate it. 

Warm regards,

Laurie  

[LaurieKe]

Hello, I cannot find my review of the Alpyn super sculpt face and neck. Help please 

[keelybt]

@LaurieKe I see that your review is currently pending moderation. It can take up to 72 hours to complete moderation and post. 

[Neferpitou]

Thanks so much LaurieBT, very tedious but managed to find it!! I read on another post that they should show up on the community tab but it wasnt there. Appreciate you taking the time to help me 🥰

[LaurieBT]

You're very welcome, @Neferpitou! Reviews used to be on the summary page of your Community profile, but they're no longer listed there. This is the unintended result of enhancements Sephora has been making behind the scenes. We apologize for the inconvenience of no longer having a summary page, and we hope to be able to bring it back soon. Thank you! 

[Anjeze]

That’s a very helpful feature… should be available on anyone’s profile like any other website does

[Glacys]

When do you guys intend on fixing this issue? Seems it's been a problem for quite a while.

[keelybt]

@Glacys We don't currently have a timeframe, but in the meantime you should be able to find your review on the product page. 

[Glacys]

It's not there. Not sure if it hasn't been approved yet or what, but I need to be able to take a screenshot of it for a brand campaign. When I try to write another, it tells me I can only submit one, which leads me to believe my initial review did go through.

[keelybt]

@Glacys i see your review for the Merit The Minimalist Perfecting Complexion Foundation and Concealer Stick is pending moderation. It can take up to 72 hours to complete moderation and post. 

[ZakiyyahL]

Is the feature completely gone now? I have until the day ends to submit a screenshot of my review for the loreal absolut repair mask and can't find my past reviews anywhere. 

[keelybt]

@ZakiyyahL I see that your review for this item is pending moderation. It can take up to 72 hours to complete moderation and post. Once it does, you should be able to find it on the product page. 

[HanaTuyet]

Hi, I submitted my review for Givenchy Le Rouge Interdit Satin Hydrating Lipstick on 08/21/24 and as of now I still don’t see my review showing. Can you see if it is showing on your end? Please let me know so I can try to submit with different browser. Thankyou.

[DaneeBT]

@HanaTuyet It looks like your review was rejected by our system as it does not follow our Ratings & Reviews Guidelines. Additionally, it looks like your private messages are currently turned off. Please send me a private message if you have additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[ShireenPlatt]

Hi there, I know this is a very old post but I am having trouble with my review not showing up. I reviewed L'Occitane Intensive Hand Balm a few days ago and the review is not showing up. I believe it has been 72 hours. I need to take a screenshot of it. I tried submitting another review but given an error that I can only submit one review. Is there a way for me to know if my review was rejected so I can resubmit?

[LaurieBT]

@ShireenPlatt, I'm sorry for the wait! It looks like your review was still pending, and we've requested that it be approved. You should see it on the site within 48 hours. 

[Mosimi20]

Hi, I am also looking for my review. I submitted it last week and had to resubmit it again. Thanks

[LaurieBT]

Hi @Mosimi20, it looks like an error occurred and this has been corrected. You should be able to see the most recent review on the site within 48 hours. In the future, when posting reviews in French, we kindly recommend posting them on the Sephora Canada-FR site. 

[Mosimi20]

Ohh got it. Thanks for letting me know.