Where is my order?

[Anonymous]

I place an order on May 18th 2020 as it said I would receive items on Friday May 29th 2020.  However this appears to be a lie.  It is May 26th 2020 at 6:46 p.m. CDT and my order has NOT SHIPPED.  

Status: In Progress

Shipping Method: Standard

Delivery By: Fri, May 29, 2020

This is disappointing and will be reflected in my review of Sephora.com across social media. If you don't have the products I ordered be honest. DO. BETTER.  

[kevinbt]

Hi @Anonymous - Sorry for the confusion! it's not uncommon for orders to ship even sometimes the day before they are scheduled to arrive, so please stay tuned. If there are any delays with your order, you will receive a communication via email. Thank you! 

Regards, 

Kevin

[Anonymous]

Hey Kevin!

If you can't ship my current order then why keep sending me ads to buy other items on Sephora.com???

The FTC will find this an odd scenario. 

Either you do not have the items I was promised

or

It is as if your are running a pyramid scheme where I have to order more to get the original order delivered.

Neither during a pandemic will sit well a government agency.

So get your A into G send my order sent out as promised so the FTC does not need to be involved.

Have a lovely day,

Lee

[GG84]

@Anonymous 

Okay. Trying to bully a Sephora admin who does not personally send out emails to you and also does not personally pick or pack your orders is not going to fly here. 
Perhaps you can unsubscribe from Sephora emails if you no longer wish to receive them? I’m sure the FTC will agree with me there. 
Additionally, bullying anyone with your verbal threats will not help you. Kindness goes a long way, you sat that lesson out apparently. 

[RGbrown]

@Anonymous 

The virus has greatly slowed down Sephora's shipping speed. If you'd like some sort of response directly from Sephora, I'd suggest contacting their customer service by either calling or posting in the Customer Support Group

https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support

P.S. they are completely unfazed by your threat of bad press. It won't make them ship faster. 

[AMK721]

@RGbrown  I couldn't agree with you more. 

I want to say so much more but I won't. Thank you @RGbrown  for your calm and cool response.