Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
198,876 Posts
Post | Hearts | Replies |
|---|---|---|
| 0 Hearts |
1 Reply
| |
|
Re: MY ORDER
@monca7 I'm sorry to hear that! I have removed your order number from
your post as we do not allow that information posted publicly. It looks
like your private messages are currently turned off. Pleas...
0
0
| 0 Hearts |
0 Replies
|
|
Gift card balance now $0 but I checked it yesterday?
I checked the gift card balance yesterday and after I did some shopping
to use it, I entered it at checkout and now my balance says $0! What the
heck do I do now?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Gift card balance now $0 but I checked it yesterday?
@rillocatt It looks like your private messages are currently turned off.
Please send me a private message with your gift card number or you can
contact us by phone at 1-877-737-4672 or through our liv...
0
0
| 0 Hearts |
0 Replies
|
|
Birthday Freebie in Another Country
I'm from America, but I'll be in Australia for my birthday. Am I able to
get my birthday freebie here using the same account or do I need to make
a new one with an Australian number?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Birthday Freebie in Another Country
@cassiebejec The Beauty Insider rewards program is only valid in the US
and Canada. I would recommend checking with Sephora Australia for more
information about their rewards program.
0
0
| 0 Hearts |
0 Replies
|
|
Out of Stock
I’m so sick of the sale section with basically all the products being
out of stock. I even left another comment just like this years ago and
still no changes. Why can’t you all update the products on ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Out of Stock
@QueenSar718 I'm sorry for the frustration! Items in the sale section
are available in limited quantities and can sell out quickly. I will
share your feedback with the appropriate department for future
improvements.
0
0
| 0 Hearts |
0 Replies
|
|
Returns
Hi there! Does anyone had problem with return? The tracking number given
by Sephora isn't seen in Fedex, what should I do?
0
0
| 0 Hearts |
0 Replies
|
|
Editing a review
Hello, I submitted a review an hour ago but I made a mistake. I wanna
submit it again. Can I please get it delete it so I can submit the
correct review please? The product is Boss bottle hugo boss.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Editing a review
@CKondel81 I don't see that review on your account. Can you please try
resubmitting it?
0
0
| 0 Hearts |
0 Replies
|
|
Card charged twice for same order
Can someone help me? On may 16 I bought 1 item with a balance of $44.46
using my PayPal account. My bank statement shows I’ve been charged the
same sum twice by Sephora despite only purchasing that it...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Card charged twice for same order
@peach2899 We'll be happy to look into this for you. It looks like your
private messages are currently turned off. Please send me a private
message with your order number or you can contact us by phon...
0
0
| 0 Hearts |
0 Replies
|
|
BEWARE SKIN INFECTION MAKEUP APP
Day 22. Face infection after makeup application @ Sherway Gardens
Etobicoke ON Canada. DR confirmed. Filed complaint with public health. A
rep went out to check it out. Major thing she noticed was no ...
0
3
| 0 Hearts |
3 Replies
|
|
Re: BEWARE SKIN INFECTION MAKEUP APP
@LuisaG79 I'm sorry to hear about this experience! Once your claims
packet has been received, it will be reviewed by our claims department
and you can expect to hear back within the time frame stated on the
claims packet.
0
2
| 0 Hearts |
2 Replies
|
|
Re: BEWARE SKIN INFECTION MAKEUP APP
Hi I spoke to others and they told me that if they have known I was
going to Sephora Sherway, they would have told me not to Toronto health
went in and concluded no where to wash hands. Occupied restr...
0
1
| 0 Hearts |
1 Reply
|
|
Re: BEWARE SKIN INFECTION MAKEUP APP
@LuisaG79 It looks like your private messages are currently turned off.
Please send me a private message with your registered email address or
you can contact us by phone at 1-877-737-4672 or through ...
0
0
| 0 Hearts |
0 Replies
|
|
I want my points back.
Sephora, I earned the points and I want them back. Tough year losing my
dad and was going to get myself a birthday treat but points are gone.
0
1
| 0 Hearts |
1 Reply
|
|
Re: I want my points back.
@nikkilee88 Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. It looks
like your private messages are currently turned off. Pleas...
0
0
| 0 Hearts |
0 Replies
|
|
Missing text coupon
I signed up for text messages to get the 10% off coupon. I got several
texts saying I successfully signed up, but no coupon yet. How long does
it take? I'd like to place an order.
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
|
Re: Job opportunities
@makeupbykristen This is not currently a position we have, but you can
view all available jobs here>
www.inside-sephora.com/en/usa/join-us?market=7
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: How can I find my beauty insider member number?
@Faro2024 We typically use your registered email address or phone number
for account lookup. If you did have a Beauty Insider card, we no longer
need that to locate your account.
0
0
| 0 Hearts |
0 Replies
|
|
Missing Text Coupon
I signed up for text messages from Sephora and never received the 10%
coupon code. If someone can please help me.
0
3
| 0 Hearts |
3 Replies
|
|
Re: Missing Text Coupon
Hi @barbiestina, I’m happy to check on this and I’ll send you a message
shortly. Best, Laurie
0
2
| 0 Hearts |
2 Replies
|
|
Re: Missing Text Coupon
I have the same problem. I signed for texts but haven't received a
coupon.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing Text Coupon
@SVsephora I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address and phone number you used to sign u...
0
0
| 0 Hearts |
0 Replies
|
|
Career Support
Hi! over the past few months i’ve applied to Sephora and every time I
get an email back saying that they won’t be moving on with my
application because “I don’t meet the minimum age of 18” even though...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Career Support
@trulymariah I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address and picture of the email you rece...
0
0
| 0 Hearts |
0 Replies
|
|
Offers
I am trying to get some of the offers and it keeps saying I need to be
signed up to VIB,OR ROUGE WHAT IS THAT?344
0
1
| 0 Hearts |
1 Reply
|
|
Re: Offers
@prettykit I'm sorry to hear that you are having trouble! It looks like
your private messages are currently turned off. Please send me a private
message with your registered email address and a pictur...
0
0
| 0 Hearts |
0 Replies
|
|
Lost/stolen package
I’m so devastated and lost, worked and saved my hard earned money to buy
some fragrances from Sephora and support Sephora as a company I’ve been
going to for almost two decades . I spent $600 online ,...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Lost/stolen package
@tc1986 I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number. You can adjust your account settings (the gear ic...
0
0
| 0 Hearts |
0 Replies
|
|
Gift card disappointment
I have checked the balance of my gift card and showed 152 dollars. Two
days later I went to the store to shop and the balance was Zero I have
called customer service and they said they can’t do anythi...
0
0
| 0 Hearts |
0 Replies
|
|
incorrect sample item
Hi, I just received my order. Instead of the drunk elephant sample, I
received a perfume sample I did not select and is not in my order list.
Please let me know if this can be fixed! Thank you for all your help in
advance
0
2
| 0 Hearts |
2 Replies
|
|
Re: incorrect sample item
This seems to happen frequently. Especially with higher value samples.
0
0
| 0 Hearts |
0 Replies
|
|
Re: incorrect sample item
@person123456 I have removed your order number from your post as we do
not allow that information shared publicly. I'm sorry to hear that one
of your samples was substituted. We do have to make substi...
0
0
| 0 Hearts |
0 Replies
|
|
Bait and switch perfume sample scam
I bought a cologne here only because you offered free perfume samples
and I canceled my order with Macys for that reason. I got my package and
they sent a one time use sun screen? How is that the two ...
1
4
| 1 Hearts |
4 Replies
|
