What is Going on with My Order???

[BGMK24]

I cannot believe this is happening again. I ordered Christmas gifts during the Black Friday sale – waited forever for the package – and when it finally gets here, it’s not even what I ordered. A Glow Recipe trio and a Glossier lip balm??? I DID NOT ORDER THIS.

And now I have to send it back to get a refund? Why is this my problem to fix?? I didn’t mess up the order. I shouldn’t have to waste time printing labels and shipping things back for something I didn’t even ask for. And apparently, because Sephora has “helped me before,” I guess I’ve hit my limit of customer service? So basically… “Sorry, but since we’ve already messed up a few times, we’re not going to bother fixing it anymore. Good luck.”

This whole thing is so exhausting. I shouldn’t have to chase this down or fight to get what I actually paid for. I have better things to do than send emails back and forth about a mistake I didn’t make. Why does this have to be so difficult? Just fix it. Please.

[LaurieBT]

@BGMK24, I'm so sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[BGMK24]

Hi Laurie, I went into the Sephora CS chat already and they told me since I already gotten help from them before they couldn’t do anything which I think is unfair since those order errors had nothing to do with me yet I had to pay for the consequences. Anyway, thanks for that my order number is 

[keelybt]

@BGMK24 I have removed your order number, as we don't recommend posting that publicly. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.