WONT ACCEPT MY CREDIT CARD

[Allycat1661]

I’ve been trying to put my payment through but the website and app aren’t recognizing my card it says it can’t use my card despite the card number, expiration date, and cvc number being correct. The card is in perfect condition and works fine everywhere else and It was my default card up until this morning but all of a sudden sephora won’t accept it. What is going on?????

[lauraxbee]

Having the same issue and chat is not available on my end 

[amandalrnelson]

This is happening to me too, and I don't know what to do!

[DaneeBT]

@amandalrnelson Sorry to hear about this. It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[NIkoli789]

I am also having the same issue. Any idea on how to fix this???

[keelybt]

@NIkoli789 I will send you a PM to help. 

[DaneeBT]

Hi @Allycat1661 Sorry to hear that! I see that you were recently assisted via our live chat.