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Post in Customer Support
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mac7739
NEWCOMER III Rouge
‎12-18-2017 01:22 PM
‎12-18-2017 01:22 PM

WHERE ARE MY 3X POINTS??

I just ordered something that would have given me triple the points, it put the normal amount in but it did not triple it. SEPHORA PLEASE HELP!!
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SianBT
ALUM II Insider
‎12-22-2017 02:50 PM
‎12-22-2017 02:50 PM

Re: WHERE ARE MY 3X POINTS??

Hi @mac7739, 

 

Sorry for any confusion! Additional points can sometimes take 24-48 hours to appear in your Beauty Bank. If you haven't seen the points added yet, please send me a PM with your order number. 

 

Bisous, 

 

Sian

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juliehnguyen
GO-GETTER I Rouge
‎12-18-2017 01:44 PM
‎12-18-2017 01:44 PM

RE: WHERE ARE MY 3X POINTS??

Hey @mac7739, the points do not reflect on the order. However, if you go to the Beauty Insider page of your account and scroll down to Recent Activities, the missing points from the 3x promo would be displayed.
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  • ‎12-18-2017 01:22 PM
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