Very disappointed

[oktober84]

I find it very disappointing that I am looking through the website and 90% of the stuff I click on. Suddenly, an error message shows up saying that that product is unavailable. I clicked on 10 different items. Hoping to buy them just to get an error message saying sorry we do not carry this product then why are you showing it to me???? 

[oktober84]

There's a free trial size of makeup forever primer, a free trial size of a sunscreen or a free trial size of a hair care product it says you have to spend at least $30 or more before taxes and delivery to get a free trial size product. But when I click on it and it doesn't matter which one I click on they all say error. This offer has expired well. If it has expired then why is there not another offer? And also why are ALL of the offers expired and giving me an error message and also why are ALL of the samples saying they're not available? I would assume coming onto the page especially at 4:00 in the afternoon that these would be replenished or would be changed so that when I'm making my purchase I can still take advantage of these? The last couple of times that I have made an order online, I couldn't get samples and I couldn't redeem Insider points and I couldn't get the free trial size for spending x amount of money. I thought it was a one-time thing. Didn't make a big deal out of it but it seems like it's happening more and more. 

[DaneeBT]

@oktober84 I'm sorry about this! It appears that these items are currently out of stock and the pages should be removed from our website shortly. Generally, they are not removed from our site immediately after going out of stock.

[oktober84]

I understand that but not one offer is available to me and now I'm finding out that not one sample is available to me. The whole reason why I shop online is so I can get these samples and freebies and so I can get the deals cuz if I walk into the store they don't have a deal. Where if you spend $30 or more you get a free trial size product.

[oktober84]

That's funny because all the offers that are being offered to me right now. None of them work, not a single one and there's three different offers!! And you're telling me that not one of them can be available to me???

[oktober84]

There's a free trial size of makeup forever primer a free trial size of a sunscreen or a free trial size of a hair care product it says you have to spend $30 or more before taxes and delivery to get a free trial size product. But when I click on it and it doesn't matter which one I click on they all say error. This offer has expired well. If it has expired then why is there not another offer? And also why are ALL of the offers expired and giving me an error message and also why are ALL of the samples saying they're not available? I would assume coming onto the page especially at 4:00 in the afternoon that these would be replenished or would be changed so that when I'm making my purchase I can still take advantage of these? The last couple of times that I have made an order online, I couldn't get samples and I couldn't redeem Insider points and I couldn't get the free trial size for spending x amount of money. I thought it was a one-time thing. Didn't make a big deal out of it but it seems like it's happening more and more. 

[keelybt]

@oktober84 I don't see those promotions available on our Beauty Offer page. Can you confirm which promo codes you are trying to use? 

[keelybt]

@oktober84 I'm sorry to hear that you are having trouble! Can you please let us know which offer you are trying to redeem and the error message you are receiving?