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Post in Customer Support
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VIB status

I have spent $522 so far in 2025, but my status is still considered an Insider, even though that would make me VIB. I was wondering if there is a glitch, or if there is something else I have to do to be VIB.

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1 Reply

Re: VIB status

@Laura7777777, I'm happy to check on this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this.

 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

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