VIB ROUGE 20% OFF SALE - NOVEMBER 2018

[CandiMoonshine]

Hey guys, any idea if for the sale we can shop multiple weekends? Such as if Rouge you get to shop all 4 sale times? If VIB you get your own time and then also shop during the BI time?

[citychic333]

Hi @LaurieBT,

I'm having the same problem today too. An earlier purchase today bumped me up from VIB to Rouge and now I can't use my VIB discount code to order 1 item that I forgot to add to my earlier order.

Please help!

Thanks,

Tracy

[justherskincare]

Hey there!  I'm having the same issue purchasing an order and it's driving me nuts.  I kept trying and thought it was just me, and I think it's too late to call customer service to play my order. 

[Emily27C]

I also can't get though to place a phone order on the rouge line... Did you figure anything out?

[bebe1013]

Was just bumped to rouge with an order. How do I place another?

Do I need a different code?

Thanks!

[RebeccaBT]

Hi @bebe1013,

I will send you a PM to assist you with this. Thank you!

Best,

Rebecca 

[Anonymous]

I have the same issue. Please let me know if there is another code that I can use for Rouge member, thanks. 

[papertiger629]

This is the first year I've ever been blocked from using a different level's code during the holiday sale as a Rouge. I guess this is a new policy and it kinda sucks!

[Jenlauren143]

I agree!!! I got a coupon last week for the sale this weekend and being rouge I thought I could shop through the whole duration of sale and it will not let me get discount I was so upset,  this sucks that I'm a rouge tier and cannot shop throughout the entire time! !

[LawyerLee]

Changing the policy from previous years with no advance warning is frustrating.

[hikaru18]

I am in the same boat. Feeling frustrated that Rogue member cannot get any discount code for this week.

[YiRayna]

Me too! Could I use the vibbonus code?

[LaurieBT]

Hi @hikaru18, @zz2018, @Yourtrulykatie, @cfrmom, @Caittmorg, @pixiepizza, @AngelaQQ, 

Thank you all so much for your feedback regarding the Holiday Bonus promotion. We are happy to make this right for our Rouge clients. I'll send you each a private message to help! 

Warm regards,

Laurie​​​​​​​

[awest01]

I just wasted my time sending a PM, just to be told that the rules changes and I am out of luck. Way to "make it right" lol. I love that we get told that we can't use the discount to spend more money when we already spend enough to get rouge. Maybe you could have just told us upfront that we couldn't use our codes on the additional weekends.

[jessdoxy]

Hi 
I thought I would be able to place an order and use the code but it didn't work for me because I am rouge. I didn't notice until the confirmation email. How should I handle my order? Should I cancel it?

[ashrocketship]

i’m having the same issue and would greatly appreciate the help! 

[urvibhandari]

I need assistance too!! I’m a rouge and I want to use the sale code this weekend - but it doesn’t let me use the vib code or the rouge code ! 

[Jenlauren143]

Can I please get some assistance as well I am a Rouge member and am very disappointed that I cannot use the VIBBONUS discount being I am at the highest tier. Please help!!

[TaylorLPayne]

Hi, could I also get help please? Thank you! 

[YiRayna]

Hi Could I also get help from you? I am on the same boat

---

@LaurieBT wrote:

Hi @hikaru18, @zz2018, @Yourtrulykatie, @cfrmom, @Caittmorg, @pixiepizza, @AngelaQQ, 

Thank you all so much for your feedback regarding the Holiday Bonus promotion. We are happy to make this right for our Rouge clients. I'll send you each a private message to help! 

Warm regards,

Laurie​​​​​​​

---

[DaneeBT]

 Hi  @YiRayna, @esellekay, @steph412, @Vita0303, @superschlau, @jcnhsu, @katilac,

I'll be sending you a PM in just a moment to help!

For anyone else, please send me or any of the other mods a PM for further assistance. Thanks!

Always,

Danee

[britishrose]

Hi, please can I get some assistance as well? Also a rouge who can’t use the vib code.