Stores & Services
Find a Sephora

Happening at Sephora

View all


From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

VIB Pre-party event in Toronto

I received an e-mail early Saturday morning regarding the VIB event at Toronto Eaton Centre. I replied right away to RSVP and received an automatic response that the guest list is already closed. Do other VIB members receive e-mails at different times? I don't understand how the guest list can already be filled when I had just received the e-mail.

I was searching for more information on the event and saw this on the website:

According to that customer's post, they received notification of this event last Tuesday and it was already too late for them to RSVP for the event. I feel that all VIB members should be sent an e-mail notification at the same time so that these situations would not happen and it would be fair to everyone.

It is unfortunate that this is not the case and I am a disappointed customer.

Hi there,    I'm very sorry to hear that you missed out a...

Hi there, 


I'm very sorry to hear that you missed out and could not join the VIB event in Toronto. 😞 While I'm unable to add you to the list at all as it's a store event I'll be happy to forward a store complaint and your feedback to the store and the event planning departments. Thank you for bringing this to our attention! 

Luv&Lipgloss, Diana
1 Reply
Conversation Stats
  • 1 reply
  • 0 Hearts Given
  • 2 Contributors