VIB Pre-party event in Toronto

[CMS0117]

I received an e-mail early Saturday morning regarding the VIB event at Toronto Eaton Centre. I replied right away to RSVP and received an automatic response that the guest list is already closed. Do other VIB members receive e-mails at different times? I don't understand how the guest list can already be filled when I had just received the e-mail.

I was searching for more information on the event and saw this on the website:
http://community.sephora.com/t5/Customer-Support/info-the-the-VIB-Pre-party-event-in-Toronto/qaq-p/3...

According to that customer's post, they received notification of this event last Tuesday and it was already too late for them to RSVP for the event. I feel that all VIB members should be sent an e-mail notification at the same time so that these situations would not happen and it would be fair to everyone.

It is unfortunate that this is not the case and I am a disappointed customer.

[dianabt]

Hi there, 

I'm very sorry to hear that you missed out and could not join the VIB event in Toronto. 😞 While I'm unable to add you to the list at all as it's a store event I'll be happy to forward a store complaint and your feedback to the store and the event planning departments. Thank you for bringing this to our attention!