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198,742 Posts
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Gift Card numbers Scratched off!
Spoiler (Highlight to read)Gift CardsGift CardsIm helping my daughter
redeem her sephora gift card and some of the numbers lifted off when
removing the covering film. Ive tried multiple combinations i...
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Re: Gift Card numbers Scratched off!
SEPHORA COLLECTION Celebrations Gift Card what is the issue
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Re: Gift Card numbers Scratched off!
@debrastein09 I'm sorry to hear that! If the first 12 digits are
visible, we may be able to locate the gift card numbers. It looks like
your private messages are currently turned off. Please send me a...
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Comment not approved yet.
I wrote two reviews on the Lipglass Blow Plumping Lip Oil, and neither
of them has appeared. I needed them to respond to Topbox. Would it be
possible to check why they haven’t been approved yet? The first one was
submitted over 72 hours ago.
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Skincare For Our Staff
Dear Sephora Team, My name is Maria Alejandra Morales and I am the
Development Strategist at Immigrant Defenders Law Center, or ImmDef
(immdef.org). ImmDef is a next-generation social justice law firm...
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MISSING ITEM HELP PLEASE
@LaurieBT Hi! Spoiler (Highlight to read) Order = Can you please help me
once again?? An Isamaya Sculpting Stick in Maple didn't arrive in my
order # -- and CS said they won't replace it or refund me....
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Re: MISSING ITEM HELP PLEASE
@tobik, I'm sorry to hear this! I'm having trouble sending you a private
message on my end. If you would like to send me a private message with
your order number, I'll look into this. Please note that...
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Re: MISSING ITEM HELP PLEASE
Thanks @LaurieBT you're the best! I've private messaged you my order
number. Fingers crossed. 💔❤️
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Re: MISSING ITEM HELP PLEASE
@LaurieBT is my 0rdEr with a missing Isamaya Sculpting counter stickbin
Maple ...I'm having issues posting, replying and sending DMs to you (and
the community too), feels like a glitch.
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profile
Hello. I accidentally created two different accounts and have bought
things on both accounts. Is there a way to merge both accounts?
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Re: profile
@laxgi Yes, we can assist you with combining your accounts. It looks
like your private messages are currently turned off. Please send me a
private message with your registered email address and phone ...
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Delete reviews
Is it possible to delete old reviews? Is it possible to delete reviews
if product is no longer sold at Sephora? I’m horrified by the auto
incorrect. I have no idea what I was trying to say. I used to ...
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Re: Delete reviews
@ddebb We can remove the reviews for you. Can you please reply with
which product reviews you would like removed?
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Re: Delete reviews
Can you help delete all reviews from my account? There are probably only
a few but I'm not sure what they are.
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Re: Delete reviews
@MeWi44 I have removed them for you and they should come down from our
site within 24 hours.
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App won’t let me ship to Canada
I’m in Canada and order often off the app and all of a sudden I have to
put in my address and it won’t let me put in a Canadian one. Only will
allow a zip code. Anyone else??
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Re: App won’t let me ship to Canada
Yes!!! I am having the same problem suddenly!! Not the juts App but also
sephora canada website. WTF?
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Re: App won’t let me ship to Canada
Same thing for me. It also shows me product I know are not available in
Canada. It’s like the app is giving me the American version
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Re: App won’t let me ship to Canada
@Sp4rkles On the app, please scroll down to the bottom and select your
name, scroll down to App Settings, then select Canada to ensure you are
seeing products that are only available in Canada. Thanks!
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Re: App won’t let me ship to Canada
@alina1nonly, if you're using the app, please be sure that you are fully
signed in. Please select your name/photo icon. Then, scroll down to App
Settings, and select your correct region. If you're usi...
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Re: App won’t let me ship to Canada
I'm using the browser and I have the Canadian region selected. But when
I go to checkout, it automatically sets me to US, with no way of
changing it
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Re: App won’t let me ship to Canada
@JuneBug227 I'm sorry to hear that you are being redirected. Can you
please try clearing your cookies/cache or try a different browser and if
the issue persists, please send me a private message with ...
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Re: App won’t let me ship to Canada
thank you for your quick response. clearing the cookies did the job.
thank you again!
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Re: App won’t let me ship to Canada
@swimjul Please try selecting your name at the bottom of the app, scroll
down to App Settings, then select Canada as your region. You should now
be able to enter your Canadian address at checkout!
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Job application
Good evening, I had recently applied for a job and I received an email
to a url to finish setting up my account however while I was completing
the process the website had kicked me out and when I trie...
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Re: Job application
@norahs2323, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Missing points
I shopped at kohls Sephora and I do not see my points for my purchase .
It was during the 4x points . How can I get my points for my purchase .
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Re: Missing points
@JohannaV17 We can add the points for you. It looks like your private
messages are currently turned off. Please send me a private message with
your registered email address and a picture of your recei...
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Add points from receipt
I made two purchases today and completely forgot to enter my phone
number. Help!
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Re: Add points from receipt
@yisme It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
a picture of your receipt or you can contact us by phone at...
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Re: Add points from receipt
I need help as well with this same thing! Adding points from purchase to
my account through receipt.
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Re: Add points from receipt
@regannye It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
a picture of your receipt or you can contact us by phone...
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Re: Add points from receipt
Hi, could I also get help adding a purchase to my account? thank you!
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Re: Add points from receipt
@elleprz I can assist! It looks like your private messages are currently
turned off. You can adjust your preferences in your settings on a
browser, not the app. Please send me a private message with a...
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Re: Add points from receipt
@jszzy1 I can assist! It looks like your private messages are currently
turned off. Please send me a private message with a clear photo of your
receipt or you may contact us via phone at 1-877-737-4672 or via our
live chat for assistance. Thank you!
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Re: Add points from receipt
I need help too, I bought something and didn’t add my phone number. I
have the receipt with me
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