Used product

[txhicony]

This is the second online order of the Bum Bum cream from Sephora that is missing a big chunk of product or has finger dips. We are over a year into a global pandemic; this is absolutely unsanitary, disgusting, and disappointing. Where are Sephora’s pandemic procedures?  

 

 #used #damaged #disgusting #unsanitary 

[JaneanBT]

It is typical for the contents of this product to shift while in transit and we do not ship out returned products. I will forward your feedback to the appropriate department to be looked into and the refund you will receive is $43.84. Again, I am sorry for the trouble caused and thank you for bringing this to our attention. 

[JaneanBT]

Hi @txhicony,

I am sorry about that! I will send you a private message.

Best Wishes,

Janean