Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results forย 
Search instead forย 
Did you mean:ย 
Post in Customer Support

Used (or defective?) item

I purchased the touch in SOL Metallist Liquid Foil + Glitter Double Ended Eye set during the Rouge sale, I just received and the bottles are almost half empty. I donโ€™t know if itโ€™s been used or if thatโ€™s how they normally come in. But for the price youโ€™re paying, even with the sale, the amount youโ€™re getting is alarmingly miniscule. They swatch beautifully but if I had known, I wouldโ€™ve just purchased the full sized individuals. Again if thatโ€™s how they come, thatโ€™s a damn shame. But Iโ€™m still afraid to use them on my eyes because again, they might have been used. ๐Ÿคฆ๐Ÿปโ€โ™€๏ธ Iโ€™d exchange them but then Iโ€™d lose the discount that I used.

Most times when you are exchanging an item that was disco...

Most times when you are exchanging an item that was discounted for the exact same item you will pay what you paid originally. I would call the store nearest you and see if they have it available an them explain the situation to them. They usually will accommodate. You should even ask that they open the box if possible before exchanging to make sure you do not have the same problem.

Re: Most times when you are exchanging an item that was disco...

Thanks for the tip! Unfortunately, this item is online only so I guess Iโ€™m just gonna have to wait for CS to get back to me ๐Ÿ˜” 

Conversation Stats
  • 2 replies
  • 336 views
  • 0 Hearts Given
  • 2 Contributors
Photos2