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Post in Customer Support

Used/Swatched and Damaged items from Online Order???

I placed my order on 11/14/17 and finally received my order today 11/27/17. The items I purchased were "Sephora Favorites Give Me Some Bold Lip" and "Lancôme Teint Idole Ultra Longwear Foundation Stick SPF 21 110 Ivoire C".

When I shop at Sephora it is really only when I have the extra funds for some makeup or skincare. Since I am paying a good amount on makeup, I expect the makeup I order to be in pristine condition. After waiting patiently for quite a bit of time to receive my order in the mail, I was mortified when I saw that the Sephora's Favorite Lip Set some of the mini looked like they had either been used or swatched they did not look completely new. Especially being a lip product I don't want to take any chances. Then my stick foundation was smashed all along the sides. I'm very upset that I waited for nearly 2 weeks and spent a pretty penny on used/swatched, damaged makeup. I don't know if I should call customer service or email someone but this is just so


disappointing after shopping with Sephora for so many years. 😞


A lot of Product on StickA lot of Product on StickLine cross topLine cross topLine across topLine across topLip imprint on topLip imprint on topScratched all around foundationScratched all around foundation

Re: Used/Swatched and Damaged items from Online Order???

Hi @KatieSweetie,


I'm so sorry to hear about the items you received in your recent order! In reviewing your account, it appears that one of our representatives has already assisted you. If you have any additional questions or concerns, please send me a private message. Thank you.




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  • A lot of Product on Stick
  • Line cross top
  • Line across top
  • Scratched all around foundation
  • Lip imprint on top