Unsuccessful authorization?

[HannahA87]

Got an email saying my shipment was delayed. 
went to check on my order status, says “unsuccessful authorization” and when I click into it it says cancelled?! What is going on? 
can’t get someone on the phone and it looks like live chat is unavailable. 

I need an answer. I know it’s like first world problems but what’s the point of having a sale if you can’t successfully deliver the products. 

I seem to ALWAYS have issues with online orders. Whether something is missing from my boxes or it’s delayed for a while. 

i need an answer please. 

[keelybt]

@HannahA87 I'm sorry to hear that! I will send you a PM to help. 

[HannahA87]

I’ve been trying to open the PMs and it won’t open for me. Could you please help me from here? Or via email? 

[LaurieBT]

Hi @HannahA87,

I'm sorry for the trouble! You might need to clear the cookies/cache on your Internet browser, or make sure your app is fully updated. I'll send you a message shortly. If the messages don't work, you can also contact us by phone at 1-877-SEPHORA (1-877-737-4672) or online here > https://www.sephora.com/beauty/contact-us

Best,
Laurie