Unsuccessful authorization

[Anonymous]

Hello, yesterday I placed an order, at first, everything was fine, I even received an order confirmation mail from Sephora, however, later when I cheked on my order status, it was written that there was an unsuccessful authorization. I tried to contact Sephora through mail, but there was no answer, plus my credit card was charged. So I want to know what to do to have my order shipped or to be refunded. Thank you. 

[DaneeBT]

Hi natavarazi,

I'm sorry your order has been cancelled! I'll send you a PM shortly with more info.

Always,

Danee

[Anonymous]

thank you!