Unsuccessful Authorization Order

[Joesosad]

I am writing to express my deep disappointment regarding my recent shopping experience with Sephora. I’ve been Rouge for many years, but my most recent order was inexplicably canceled, and I am extremely dissatisfied with this outcome.

On 09/26 and today, I placed orders that redeem 2500 points for $100 and I proceeded to provide all the necessary payment information. However, to my surprise, I received a notification that all my orders were canceled for unable to confirm payment information. This situation has left me perplexed and frustrated.

I immediately contacted your customer service team to inquire about the reason for the cancellation, but despite my efforts, they were unable to provide a satisfactory explanation. I emphasized that all payment information was accurate and that there should have been no issues with processing my order.

I value your products and have always had positive experiences with your company in the past. However, this recent incident has shaken my confidence in your customer service and order processing procedures.

I kindly request a thorough investigation into this matter to determine why my order was canceled without justification. I also ask for a prompt resolution, as well as replace my order. As a loyal customer, I believe I deserve clarity and a satisfactory resolution to this issue.

[LaurieBT]

Hi @Joesosad,

I'm sorry that your order was unsuccessful! I'll take a look further and I'll send you a message.

Best,

Laurie 

[Joesosad]

But what I need is no longer available. Can you help me reorder it today?

[LaurieBT]

@Joesosad,

I apologize that the Rouge Rewards are currently out of stock, but we will release additional quantities each Tuesday and Thursday around 9 am PST, so please check back! 

Warm regards,

Laurie