Unable to redeem scent certificate online

[Sweetbabycakes]

Hey —

like so many other folks, I purchased a fragrance sampler and I’m now wanting to redeem the full fragrance online however, like so many other folks I’m unable to do so. I think it’s unfortunate to have to scour the app for answers and there seem to be none. Way too many people are having the same difficulty and there are no easily accessible resolutions aside from a support person willing to return with a PM to resolve.

There has to be a more efficient way to address widespread issues. In the meantime, I suppose I’ll wait my turn to receive a private message.

Thanks.

[NikkiKeene]

I am having trouble as well 

[yankaaa157ja]

Hi,

im also having trouble! Can I also have some help please?! Thanks!

[JaneanBT]

Hi @yankaaa157ja,

I will send you a private message.

Best Wishes,

Janean

[DaneeBT]

Hi @NikkiKeene,

I sent you a private message.

Always,

Danee

[KNoelle108]

Hi! I’m having the same exact issue. Trying to redeem my certificate now…. No luck 😞

can anyone help?

[Lauren6185]

I am having the same issue too.  Customer service live chat is unavailable.  I came to this forum hoping to find a solution.....  

[DaneeBT]

Hi @Lauren6185,

I sent you a PM!

Always,

Danee

[user12111929]

can you please send me one too i am having trouble

[keelybt]

@user12111929 I will send you a PM to help. 

[DaneeBT]

Hi @Sweetbabycakes,

I'm sorry to hear about this. I will send you a private message.

Always,

Danee

[Alligoose]

I'm having trouble too. Code under the barcode does not work. Pleas help. 

[yankaaa157ja]

Hi.

I am also having trouble redeeming the scent certificate online! Any chance I can get some help please?!

[DaneeBT]

Hi @Alligoose,

I sent you a private message.

Always,
Danee

[KNoelle108]

@DaneeBT 

Hi!! I’m having the exact same issue redeeming my full fragrance. Could you possibly PM me, as well? Thank you so much!

[DaneeBT]

Hi @KNoelle108,

I sent you a private message.

Always,

Danee

[Lexiekat]

hello,

can you help me as well. I put in the numbers from the left hand side but no luck

[DaneeBT]

Hi @Lexiekat

I'm sorry for the trouble you're having! Sometimes the number 1 can be mistaken for a capital letter I in the code. If you entered the letter I but the code didn't work, please try entering the number 1 instead. If you continue having any trouble, please send me or any of the mods a private message with your registered email address, name of the Sephora Favorites set you received, and a clear photo of the voucher so we can look into this. Thanks!

Always,

Danee

[Anonymous]

Hi I'm having a problem with redeeming my scent certificate. 

[JaneanBT]

Hi @Anonymous,

I am sorry about that. I will send you a private message.

Best Wishes,

Janean

[kkoenig2393]

Can you help me as well?