Unable to checkout

[sophiewanken0bi]

I’m unable to checkout using any payment method. I’ve tried my sephora credit card, my normal credit card, my debit card, paypal, but I keep getting the same error message. 

“Unable to place your order. Please verify that your card information and billing address are correct.”

I deleted all payment info and re-entered it all and still, the same message. 

[stassiii]

Im really just disgusted with sephora at this point. Glitchy app, glitchy website, rewards points do not go as far as ulta and now we cannot use the card. Im paying off my balance then sticking with Ulta. Why push this card when we cant use it? Its been months with this issue and no resolution 

[DaneeBT]

@stassiii I'm sorry to hear about this! It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with additional details surrounding the issue or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[stassiii]

They are now on

[kayyliee]

I’m having this issue too! Please help how do i fix this 

[DaneeBT]

@kayyliee I'm sorry to hear that! Please try contacting us via phone at 1-877-737-4672 or via our live chat so we can attempt to place the order for you. Thank you and I'm sorry for the trouble!

[kayyliee]

I’m having an issue with this too! Please someone help

[HealerFreyja]

I am having the exact same issue!! Has anyone figured out a work around yet??

[LaurieBT]

Hi @HealerFreyja,

I'm happy to check on this and I'll send you a message.

Best,

Laurie 

[bmoniquexx]

I am having the same issue with a sephora gift card! Please help!

[DaneeBT]

@bmoniquexx Oh no! I'll send you a PM. 

[lovelunarrrr]

i have been having the same probably an i don’t know how to fix it anyone know how?

[keelybt]

@lovelunarrrr I will send you a PM. 

[Cyndifit4life]

Having the same error, been working 30 min on this issue. Going back and forth with the app and web browser 

[LaurieBT]

Hi @Cyndifit4life,

My apologies, I'll send you a message shortly.

Best,

Laurie 

[cbford]

Having the same problem. This card and info worked a month ago. I had to use PayPal to check out but I’d like to be able to use my Sephora card. Please advise!

[DaneeBT]

Hi @cbford Oh no! I'm sending you a PM.

[MarieR70]

I know this is an old thread but I am having the SAME issue! Won't let me use my Sephora Card. I just spent an UNSUCCESSFUL hour with online chat about this to get no resolution. I have tried everything. 

S....O....S!!!!!!!!

BTW, after over a YEAR of these errors why haven't you found a permanent resolution SEPHORA?????

[Onesemo]

Same thing is happening to me, I keep getting an error message. "Please verify card and address is correct". I've deleted  and added it back and it is correct! What the heck is going on?? Please help

[DaneeBT]

Hi @Onesemo Oh no! I'll send you a PM.

[cbford]

I'm having the same problem today as well. Just started. Card and address, etc worked recently.