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Post in Customer Support
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Unable to checkout

I’m unable to checkout using any payment method. I’ve tried my sephora credit card, my normal credit card, my debit card, paypal, but I keep getting the same error message. 

 

“Unable to place your order. Please verify that your card information and billing address are correct.”

 

I deleted all payment info and re-entered it all and still, the same message. 

6 Replies

Re: Unable to checkout

Hi @cbford,

 

I'm sorry about this! I'm glad to see you were able to place your order.

 

Best regards,

Laurie 

Re: Unable to checkout

Same thing is happening to me , please I need help!!

Re: Unable to checkout

Hi @joseortiz,

 

I'm sorry for the trouble! I'll send you a message.

 

 Best regards,
Laurie

Re: Unable to checkout

i’m having this same issue, please help 

Re: Unable to checkout

@sophiewanken0bi I'm sorry to hear that you are having trouble. I will send you a PM to help. 

Re: Unable to checkout

i’m having this same issue, please help!

Re: Unable to checkout

Hi @tbreezy12 I'll send you a PM!

Re: Unable to checkout

This is happening to me too! Help please.

Re: Unable to checkout

Hi @HaleyKon Oh no! I'll send you a PM.

Re: Unable to checkout

Same problem here, I keep getting the same error message: “Unable to place your order. Please verify that your card information and billing address are correct.” Help!

Re: Unable to checkout

Hi @Monka20 I'll take a look then send you a PM!

Re: Unable to checkout

I’m having the same issue too! Please assist?

Re: Unable to checkout

Hi @mle1181,

 

I'm happy to check on this and I'll send you a message.

 

Best,

Laurie 

Re: Unable to checkout

Hi! im also having the same problem would you know how to fix this?

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