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Post in Customer Support
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Unable to checkout

I’m unable to checkout using any payment method. I’ve tried my sephora credit card, my normal credit card, my debit card, paypal, but I keep getting the same error message. 

 

“Unable to place your order. Please verify that your card information and billing address are correct.”

 

I deleted all payment info and re-entered it all and still, the same message. 

Re: Unable to checkout

I am having the exact same issue!! Has anyone figured out a work around yet??

Re: Unable to checkout

Hi @HealerFreyja,

 

I'm happy to check on this and I'll send you a message.

 

Best,

Laurie 

Re: Unable to checkout

i have been having the same probably an i don’t know how to fix it anyone know how?

Re: Unable to checkout

@lovelunarrrr I will send you a PM. 

Re: Unable to checkout

Having the same error, been working 30 min on this issue. Going back and forth with the app and web browser 

Re: Unable to checkout

Hi @Cyndifit4life,

 

My apologies, I'll send you a message shortly.

 

Best,

Laurie 

Re: Unable to checkout

Having the same problem. This card and info worked a month ago. I had to use PayPal to check out but I’d like to be able to use my Sephora card. Please advise!

Re: Unable to checkout

Hi @cbford Oh no! I'm sending you a PM.

Re: Unable to checkout

I know this is an old thread but I am having the SAME issue! Won't let me use my Sephora Card. I just spent an UNSUCCESSFUL hour with online chat about this to get no resolution. I have tried everything. 

 

S....O....S!!!!!!!!

 

BTW, after over a YEAR of these errors why haven't you found a permanent resolution SEPHORA?????

Re: Unable to checkout

Same thing is happening to me, I keep getting an error message. "Please verify card and address is correct". I've deleted  and added it back and it is correct! What the heck is going on?? Please help

Re: Unable to checkout

Hi @Onesemo Oh no! I'll send you a PM.

Re: Unable to checkout

I'm having the same problem today as well. Just started. Card and address, etc worked recently.

Re: Unable to checkout

Hi @cbford,

 

I'm sorry about this! I'm glad to see you were able to place your order.

 

Best regards,

Laurie 

Re: Unable to checkout

Same thing is happening to me , please I need help!!

Re: Unable to checkout

Hi @joseortiz,

 

I'm sorry for the trouble! I'll send you a message.

 

 Best regards,
Laurie

Re: Unable to checkout

i’m having this same issue, please help 

Re: Unable to checkout

@sophiewanken0bi I'm sorry to hear that you are having trouble. I will send you a PM to help. 

Re: Unable to checkout

i’m having this same issue, please help!

Re: Unable to checkout

Hi @tbreezy12 I'll send you a PM!

Re: Unable to checkout

This is happening to me too! Help please.

26 Replies
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