Unable to checkout

[Bellasy]

Everytime I checkout it wont let me it keeps saying payment error but I checked the numbers I put and they’re all correct, I’ve been wanting to buy something but it won’t let me. Please tell me how to fix this.

[clairejoyce]

same here, very frustrating 

[LaurieBT]

@clairejoyce, my apologies! Please contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where a Beauty Advisor can further assist you. If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[bryellem10]

me too. very annoying. 

[rhaelin]

I'm having the same problem.

[gabbyhad]

this is happening to me as well.

[LaurieBT]

@gabbyhad @rhaelin, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

[kinsey1234]

Mine won’t work either

[keelybt]

@kinsey1234  It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[urcinnamongirll]

I'm having the same issue

[DaneeBT]

@urcinnamongirll Sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your registered email address or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[myarus]

I am also unable to check out!

[keelybt]

@myarus I will send you a PM. 

[RosieBerg]

Having the same very frustrating issue!

[keelybt]

@RosieBerg I will send you a PM. 

[amkhofer]

Has anyone had success checking out after getting this error? All i see in this group is someone PM-ing members when they have the problem. Why can’t Sephora just post the solution or solve it? This is frustrating. 

[DaneeBT]

@amkhofer I'm sorry to hear about this. I'm sending you a PM to gather more information. 

[GigiCLE]

I am having this exact same issue -- I needed to order today for same day delivery and it is my birthday. I have tried everything that many in the post have mentioned. Please help -- thank you!

[DaneeBT]

@GigiCLE sorry to hear that. I just sent you a PM. 

[rodiac]

i’m having the same issue!!

[DaneeBT]

@rodiac oh no! I'll send you a PM.