Text Sign Up 10% Discount Not Working

[mollycsharpe]

I signed up for texts and received a code for the 10% off discount, but when I entered it in my cart said it was for select BI members only. I’ve never signed up for texts before. Why isn’t it working for me??

[sofii5559]

I also signed up, a first time subscriber to the text alerts, and when i tried to apply the code it said it's only for select beauty insiders:(

[keelybt]

@sofii5559 I'm sorry to hear that!  Please contact us by phone at 1-877-737-4672 or through our live chat for assistance with this> https://www.sephora.com/beauty/customer-service

[addyred2758]

Hello,

I saw that this thread was fairly old, but I’m new to sephora and I just signed up for text messages tonight but when I got the promo code, I also can’t use it due to the error “only available to select BI members” even though I’m a BI member?

I’ve been fighting with it all night until I came across this Q/A. Could I possibly also get some help with this?

Thank you,

Addy

[DaneeBT]

@addyred2758 Oh no! I'll send you a PM. 

[Ash725]

I just signed up to receive the texts. Got my code and it says offer only available for select BI members!

[LaurieBT]

Hi @Ash725,

My apologies, I'm happy to check on this and I'll send you a message.

Best regards,

Laurie 

[Juliannenguyen]

Hello, I signed up today and it is not working for me as well!

[DaneeBT]

Hi @Juliannenguyen Oh no! I'll send you a PM.

[leenzzz08]

Hi! I also signed up for texts and my 10% code is giving me the same error at check out. Please help! My email is ---

[LaurieBT]

Hi @leenzzz08,

I'm happy to check on this and I'll send you a message. Please note, your email was removed from your post for security purposes. 

Best regards,
Laurie 

[HeatherAnn1111]

I signed up for text rewards to receive the 10% discount code and it wont work either! Please Help!

[keelybt]

@HeatherAnn1111 I will send you a PM to help. 

[marflms]

i didn't receive any code or link when i signed up😭

[GraceS07]

Same here, i tried it multiple times and it never send me a promo code for the 10 percent off.. 

[DaneeBT]

Hi @GraceS07 Sorry to hear that! I'll take a look then send you a PM.

[LaurieBT]

Hi @marflms,

I'm sorry for the trouble and I'll send you a message.

Best,

Laurie

[DaneeBT]

hi @Synchronized sorry to hear that! I'll send you a PM.

[CocoMunroe]

Same here signed up

for texts and clicked the link and nothing appeared. No code in my email either.  Help!

[DaneeBT]

HI @CocoMunroe 

Sorry to hear that! I'll send you a PM shortly.

Regards,

Danee