TS Header

[Kohel]

Hi support team, 

Sometimes I logged in to Sephora and got "TS Header is either expired or invalid". I don't know what is it and how to resolve it. Can you explain and reach me how to fix this?

[kel70]

@Kohel, I just messaged Sephoira customer service and they have no clue, didn't even know this is an issue with people. Is there a way to fix it? i would like to be able to use my Sephora Canada app to shop.

[keelybt]

@kel70 I sent you a PM for more information. You can view your PMs and reply directly be selecting the bell or envelope in the  top right hand corner. 

[kel70]

I am having the exact same issue. Can you help me fix it @Kohel 

[keelybt]

@Kohel I will send you a PM for more information. 

[LaurieBT]

Hi @Kohel,

I'm sorry for the trouble! I'll send you a message so I can look into this further.

Best regards,

Laurie 

[mcghetto]

Hi Laurie 

I am having the same error code as well and cannot login through the app. Can you fix this for me too? Thank you 😊 

[keelybt]

@mcghetto I will send you a PM to help. 

[LucyDrim]

Hi Keely,

I’m having a same issue with the app.

Can you fix this for me? Thank you!

[keelybt]

@LucyDrim Can you please try deleting and reinstalling the app?

[LucyDrim]

Yes I did try and didn’t work 😕

[keelybt]

@LucyDrim I will send you a PM for more information.