Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|

Suspicious looking sample

I just received my most recent order from Sephora in which I used a promotion for a sample of the Lord Jones Acid Mantle Repair moisturizer. Firstly, it is actually significantly less than the 5mL I was supposed to receive. Secondly, it also appears as though the original product has been removed and something else has been squeezed into it. I have included pictures of what my sample looks like. I am not even certain what substance is inside of my product as it doesn’t appear to be in the same condition as literally every other sample I’ve received in these containers over the last several decades. Very suspicious.

Re: Suspicious looking sample

Hi @kimber5228,

 

I am sorry for the trouble and I will take a look further. I will send you a message shortly.

 

Best,

Laurie

1 Reply
Conversation Stats
  • 1 reply
  • 264 views
  • 0 Hearts Given
  • 2 Contributors
Photos3